Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Brittany Parks

Tyler,TX

Summary

Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting. Experienced with developing and executing marketing campaigns that resonate with target audiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Office Manager

Weaver Home Medical
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed marketing strategies to generate leads.
  • Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
  • Conducted market research and reported on clients' competition.
  • Created marketing materials.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Oversaw accounting, budgeting, and financial reporting.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Optimized inventory management to ensure essential medical supplies were always available.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Insurance Authorization Specialist

CHRISTUS Trinity Mother Frances Health System
10.2022 - 07.2023
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified patient information by analyzing existing evidence on file.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Reviewed 175 patient cases per week and verified insurance coverage information.
  • Obtained insurance authorizations for patient infusion appointments.
  • Communicated with financial counselors regarding patient benefits and copayments

Patient Coordinator/Orthodontic Dental Assistant

Reuland & Barnhart Orthodontics
11.2021 - 08.2022
  • Verified insurance coverage and obtained pre-authorizations.
  • Confirmed patient appointments day before scheduled.
  • Checked patients in and out and collected payments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

Registered Dental Assistant

Tim Smith Dental- Temporary Assignment
05.2021 - 07.2021
  • Took dental images using the Nomad system, CBCT Pano & Ceph xray system.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, bridge prep, implants, and dentures.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Prepared and positioned patients for procedures by taking vitals, clipping dental napkins and placing patient safety devices.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Used Eagle Soft to document and maintain patient information and health background.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Took impressions for essex retainers, bleach trays, perio trays and made in office.
  • Call local lab to follow up on existing or to report a new case to be picked up.
  • Assisted relining and adjusting dentures
  • Took impressions and measurements using a face bow for night guards.
  • Followed up with patients after procedures to make sure they were doing well.

Patient Financial Counselor

Tyler Neurosurgical Associates
12.2020 - 05.2021
  • Negotiated settlements and payment plans.
  • Discussed financial and insurance options with patients.
  • Prep payments to collect
  • Prepare surgical cost estimates and collect deposits
  • Prep super bills for next clinic day
  • Pull folders
  • Faxing of orders
  • Insurance Verification
  • Check in/out patients
  • Call overflow
  • Scheduling
  • Patient follow up
  • Updated accounts with latest patient, payment and insurance information.
  • Followed up with patients and families to obtain additional information.
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing check in desk.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Managed master calendar and scheduled appointments for six providers based on optimal patient loads and clinician availability.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Organized paperwork such as charts and reports for office and patient needs.

Orthodontic Assistant

Charles Lane Orthodontics
07.2020 - 11.2020
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Documented patients' dental health information, medical history and vital signs.

Pharmacy Clerk

Baylor Scott & White Health
12.2013 - 06.2014
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Processed incoming drug orders.
  • Prepared bills for insurance companies.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Communicated instructions to patients or caregivers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.

Accounts Payable Specialist

BNY Mellon
02.2008 - 09.2013
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Reported financial data and updated financial records in ledgers and journals.
  • Used advanced software skills to produce high-quality documents, reports and presentations.
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.

Education

Bachelor of Science - Healthcare Administration

Tyler Junior College
Tyler, TX
05-2027

Associate of Applied Science - Healthcare Administration

Tyler Junior College
Tyler, TX
05-2025

Dental Assistant Certification - Dental Science

Tyler Junior College
Tyler, TX
07.2020

High School Diploma -

Travis B Bryan High School
Bryan, TX
05.2006

Skills

  • Dependable and reliable
  • Strong work ethic
  • Marketing and communication
  • Strong Communication Skills
  • Medical practice operations
  • Proficient in EMR Systems
  • Human resources
  • Medical records administration
  • Microsoft applications proficiency
  • Strong Manual Dexterity
  • Infection Control Proficiency
  • Treatment Room Cleanup
  • Dental Radiography
  • Dental Impression Proficiency
  • Inventory control management
  • Team leadership and motivation
  • Team collaboration
  • Scheduling
  • Staff recruitment and training
  • HIPAA Compliance
  • Dental Hygiene
  • Practice marketing
  • Nitrous Oxide Certified
  • Knowledge of Eagle soft program
  • Trained in General Dentistry & Orthodontic Care
  • Insurance Verification
  • Patient Care
  • Customer Service
  • Database Search and Data Entry Skills
  • Medical Terminology
  • Registration and Scheduling
  • Effective multitasking
  • Professional telephone etiquette
  • Conflict resolution

Certification

  • Certified Community Health Worker
  • Registered Dental Assistant
  • First Aid/CPR Certified
  • Nitrous Oxide Certified

Professional References

Coty Carnes-Weaver Home Medical-Former Owner

903-539-8430/ cotycarnes3@gmail.com


Marla Taylor-Christus Trinity Mother Frances-Supervisor

903-951-2174 / marla.taylor@christushealth.org


Wenona Deitenbeck-Christus Trinity Mother Frances-Team Lead

337-780-7790 / wenona.deitenbeck@christushealth.org


Stephanie Owen-Bank of New York Mellon- Supervisor

281-728-0330 / 3betty1@gmail.com




Timeline

Medical Office Manager

Weaver Home Medical
07.2023 - Current

Insurance Authorization Specialist

CHRISTUS Trinity Mother Frances Health System
10.2022 - 07.2023

Patient Coordinator/Orthodontic Dental Assistant

Reuland & Barnhart Orthodontics
11.2021 - 08.2022

Registered Dental Assistant

Tim Smith Dental- Temporary Assignment
05.2021 - 07.2021

Patient Financial Counselor

Tyler Neurosurgical Associates
12.2020 - 05.2021

Orthodontic Assistant

Charles Lane Orthodontics
07.2020 - 11.2020

Pharmacy Clerk

Baylor Scott & White Health
12.2013 - 06.2014

Accounts Payable Specialist

BNY Mellon
02.2008 - 09.2013

Bachelor of Science - Healthcare Administration

Tyler Junior College

Associate of Applied Science - Healthcare Administration

Tyler Junior College

Dental Assistant Certification - Dental Science

Tyler Junior College

High School Diploma -

Travis B Bryan High School

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Brittany Parks