BRITTANY PATE
Arlington,TX
Summary
Office Administrator with over 4 years of experience in the automotive repair industry, prioritizing multiple tasks requiring prompt solutions. Strong ability to multitask in fast-paced environments while handling scheduling, invoicing, work orders, and administrative workflow with accuracy and efficiency. Known for proactive problem-solving, clear communication with technicians and customers, and maintaining a well-organized, professional front office. Dedicated, adaptable, and committed to supporting smooth shop operations and contributing to a positive customer experience. Successfully streamlined administrative processes and enhanced guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Dent District
03.2024 - 09.2025
- Greet customers, answer phone calls, and manage walk-ins.
- Maintain a professional and customer-friendly front office environment.
- Handle customer service issues and escalate when needed.
- Maintain accurate claim files and status updates, tracking vehicles in the repair pipeline from estimate → work order → completion.
- Communicate with insurance adjusters and upload required documentation/photos.
- Verify supplements, final invoicing, and payment from insurance companies.
- Record expenses, prepare bank deposits, and assist with bookkeeping.
- Manage daily invoicing, billing, and payment processing.
- Maintain customer records, repair orders, and insurance documentation.
- Track technician labor and help process payroll inputs.
- Train new office staff on shop systems and procedures.
- Create and maintain standard operating procedures (SOPs) for all office and shop tasks.
- Coordinate with ownership on business needs, staffing, or process improvements.
- Streamlined office operations, enhancing efficiency in scheduling and resource allocation.
- Developed and implemented administrative procedures to improve workflow and communication.
- Supervised staff, fostering a collaborative environment and promoting professional development.
Rental Manager
Hail Medic
06.2021 - 01.2024
- Managed rental fleet of more than 50 vehicles, ensuring optimal availability and condition of equipment.
- Negotiated favorable contracts with vendors, resulting in reduced operational expenses.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with other departments to improve cross-functional communication and efficiency across the organization.
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Stay-at-home Mom
SAHM
05.2018 - 06.2021
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Key Holder/Sales Associate
Precision Express Car Wash
08.2017 - 05.2018
- Streamlined opening and closing procedures as integral member of store staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier/Stocker
Super 1 Foods
08.2016 - 04.2017
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained knowledge of products, promotions, and store policies to assist customers effectively.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX05.2016
Skills
- Administrative management
- Client account management
- Operating multi-line phone systems
- Organizational scheduling expertise in high-energy settings
- Client engagement
- Maintaining operational digital documentation
- Competent in Microsoft productivity tools
- Experienced in QuickBooks accounting software
- Customer relationship software
- Clear written & verbal communication
- Innovative problem-solving
Timeline
Front Office Manager
Dent District
03.2024 - 09.2025
Rental Manager
Hail Medic
06.2021 - 01.2024
Stay-at-home Mom
SAHM
05.2018 - 06.2021
Key Holder/Sales Associate
Precision Express Car Wash
08.2017 - 05.2018
Cashier/Stocker
Super 1 Foods
08.2016 - 04.2017
High School Diploma -
Whitehouse High School