Brittany Patterson
Akron
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
5
5
years of professional experience
Work History
Data Entry Associate
Aston Carter
05.2022 - 01.2024
- Improved data accuracy by meticulously entering and updating information in company databases.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Decreased processing time for large-scale projects through proficient use of data entry software and tools.
- Collaborated effectively with cross-functional teams to address discrepancies and resolve data-related issues.
- Increased overall database accuracy by diligently reviewing source documents for completeness and validity before entry.
- Supported departmental goals by proactively volunteering for additional tasks during peak periods or staff shortages.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Ensured timely completion of projects by consistently meeting or exceeding established performance benchmarks.
- Adhered to strict company policies regarding security protocols, protecting valuable client information from unauthorized access.
Billing Customer Service Representative
University Hospital - University Health System
06.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined billing processes for improved efficiency and reduced errors.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
Patient Access Representative
University Hospital - University Health System
01.2020 - 05.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Pharmacy Technician
Walgreens
09.2018 - 12.2020
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Diploma - Medical Office Administration
Larock Healthcare Academy
RemoteDiploma - General Studies
North High School
Akron, OH06.2009
Skills
- Database Maintenance
- Record Preparation
- Document Scanning
- Data Accuracy
- File Management
- Data Security
- Document Preparation
- Document Processing
- Software Proficiency
- Microsoft Office Suite Mastery
- Teamwork and Collaboration
- Confidentiality Maintenance
- Accuracy and Attention to Detail
- Fast Typing Speed
- Self-Motivation and Discipline
- Problem Solving Abilities
- Customer Service Orientation
- Multitasking Capabilities
- Proofreading and Editing
- Error Detection Techniques
- Adaptability and Flexibility
- Time Management Abilities
- Task Prioritization Abilities
- Numeric Data Entry Proficiency
- Word Processing
- Multi-Line Phone Proficiency
- Medical Billing
- Order Processing
- Office Administration
- Administrative Support
- Insurance Eligibility
- Customer Service-Oriented
- File Management Expertise
- Data Entry Procedures Knowledge
- Strong Problem Solver
Timeline
Data Entry Associate
Aston Carter
05.2022 - 01.2024
Billing Customer Service Representative
University Hospital - University Health System
06.2021 - 08.2022
Patient Access Representative
University Hospital - University Health System
01.2020 - 05.2021
Pharmacy Technician
Walgreens
09.2018 - 12.2020
Diploma - Medical Office Administration
Larock Healthcare Academy
Diploma - General Studies
North High School