Brittany Patterson
Humble,TX
Summary
Highly experienced professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask. An executive team leader who is attentive to details, and able to work in a fast paced environment. Excellent oral and written communication skills. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
17
17
years of professional experience
Work History
Stylist
Canvas Hair Studio
Houston, TX
06.2019 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Assisted in creating promotional campaigns to attract new customers.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Trained junior staff members in styling techniques and customer service standards.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Scheduled appointments for customers using internal software system.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
Senior Executive Assistant
The Evolution of Style
Houston
04.2013 - 06.2019
- Successfully maintained CEO daily administrative duties and completed a variety of tasks that include managing calendar of appointments, maintaining records, completing expense reports, composing and preparing correspondence, arranging travel itineraries and compiling documents for meetings
- Communicated directly and on behalf of the Chief Executive Officer
- Coordinated arrangements for meetings including obtaining meeting space, notifying attendees, scheduling, catering and etc
- Processed financial documents including contracts, expense reports and invoices
- Completed orders for office supplies, closely monitoring supply use and inventory budgets
- Motivated, trained, and supervised team members to work together to achieve targets
- Design and manage various projects, make recommendations and changes in order to improve and support business objectives
- Ensure budget objectives are met and make adjustments based on financial analysis.
Customer Service
Nordstrom
Houston
03.2010 - 04.2013
- Serve as primary point of contact for clients and liaison between senior management, sales teams, operations, and vendors
- Resulted in superior communication and client retention
- Identified client problems made recommendations for changes and implementation
- Changes resulted in 100% client satisfaction
- Updated and informed clients on arrival of new products and events
- Successfully educated and trained new associates on products, policies, and services
- Maintained and managed stockroom functions, replenishments, and repairs.
Executive Administrative Assistant
Chevrolet of Issaquah
Seattle
09.2007 - 11.2009
- Operated multiple phone lines, while transferring, directing calls, and taking messages
- Screened job applications, interviewed and identified candidates, processed new hire documents and administered pre-employment tests as required
- Resulted in high client's satisfaction with the hiring process
- Maintained all electronic and paper forms for recordkeeping including hiring, payroll, salary changes, terminations, I-9, etc
- Assisted with resolving issues related to all aspects of Human resources pertaining to internal customers
- Promptly prepare documentations such as, contracts, purchase orders, emails, report cards, financial reports, billing invoices, and others
- Successfully facilitated meeting arrangements, and meeting agendas.
Education
Some College (No Degree) - Phlebotomy
San Jac Community College
Pasadena, TXSkills
- Administrative support
- Office management
- In-Depth Knowledge of MS Office Applications
- Outlook
- Inventory Management
- Data entry
- Secure Material Handling Practices
- Team leadership
- Effective Team Engagement
- Accounts Receivable Processing
- Payment Processing
- Project Management
- Client Relations
- Strong Attention to detail
- Expense Reporting
- Building Positive Rapport
- Excellent Communication
- Time management
Timeline
Stylist
Canvas Hair Studio
06.2019 - Current
Senior Executive Assistant
The Evolution of Style
04.2013 - 06.2019
Customer Service
Nordstrom
03.2010 - 04.2013
Executive Administrative Assistant
Chevrolet of Issaquah
09.2007 - 11.2009
Some College (No Degree) - Phlebotomy
San Jac Community College
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