Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Patterson

Beaverton,OR

Summary

Versatile and dynamic, with a proven track record at McMenamins Pub in enhancing customer satisfaction through exceptional service and team management. Skilled in conflict resolution and multitasking, I consistently exceed service standards, leveraging strong communication and food handling expertise to foster loyalty and operational excellence.

Hospitality professional prepared for role with comprehensive understanding of dining service management and guest relations. Adept at fostering team collaboration and adapting to dynamic shifts in service needs. Known for strong problem-solving abilities and effective communication skills, consistently ensuring outstanding service and guest experiences.

Overview

8
8
years of professional experience

Work History

Manager/Server

McMenamins Pub
03.2021 - 09.2024
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.


Server

Cafe Today
05.2018 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Tullys Good Times
05.2016 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Woodrow Wilson High School
Portland, OR
05-2005

Skills

  • Multitasking skills
  • Exceptional communication
  • Team management
  • Food and beverage preparation
  • Menu memorization
  • Tableside service
  • Flexible schedule
  • Conflict management
  • Order taking and processing
  • Safe food handling

Timeline

Manager/Server

McMenamins Pub
03.2021 - 09.2024

Server

Cafe Today
05.2018 - 03.2020

Server

Tullys Good Times
05.2016 - 04.2018

High School Diploma -

Woodrow Wilson High School

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Brittany Patterson