Brittany Patterson
Akron
Summary
Proven to enhance efficiency and patient satisfaction, I leverage my Epic software proficiency and exceptional interpersonal abilities. My background includes streamlining billing processes and improving data accuracy, demonstrating a customer-centric focus and adaptability in dynamic environments.
Experienced with managing patient records and ensuring data accuracy through meticulous attention to detail. Utilizes comprehensive knowledge of coding systems and healthcare regulations to maintain compliance and streamline processes. Track record of effective team collaboration and adaptability in dynamic healthcare environments.
Overview
5
5
years of professional experience
Work History
Health Information Tech (HIM) Medical Records
Summa Health System - Akron Campus
04.2024 - 06.2025
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Scanned paper documents into electronic health record systems using document imaging software.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Purged outdated files.
- Retrieved medical charts for healthcare staff for filing in medical records.
Data Entry Administrator
Aston Carter
05.2022 - 01.2024
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Collaborated across departments to ensure consistency and accuracy in shared database resources.
Billing Customer Service Representative
Staffing Solutions
06.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined billing processes for improved efficiency and reduced errors.
- Ensured service excellence by working closely with colleagues.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Resolved billing discrepancies, enhancing invoice accuracy.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Patient Access Representative
Just In Time Staffing Inc.
01.2020 - 05.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Diploma - Medical Coding
Herzing University
Online12-2025
High School Diploma -
North High School
06.2009
Skills
- Efficient Typing Ability
- Strategic Task Organization
- Adaptability in Dynamic Environments
- Collaborative Team Player
- Customer-Centric Focus
- Detail-Oriented Accuracy
- Effective Multitasking
- Professional Communication Skills
- Contract Administration
- Database Administration
- Microsoft Office
- Appointment Coordination
- Electronic Filing Systems
- Analytical Problem Solving
- Accurate Data Entry
- Administrative Support Experience
- Strong Interpersonal Abilities
- Epic Software Proficiency
- HIPAA Regulatory Adherence
Timeline
Health Information Tech (HIM) Medical Records
Summa Health System - Akron Campus
04.2024 - 06.2025
Data Entry Administrator
Aston Carter
05.2022 - 01.2024
Billing Customer Service Representative
Staffing Solutions
06.2021 - 04.2022
Patient Access Representative
Just In Time Staffing Inc.
01.2020 - 05.2021
High School Diploma -
North High School
Diploma - Medical Coding
Herzing University
Education
other
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