BRITTANY PAYMOND
Southfield,MI
Summary
- 4 to 5 years of customer- facing roles across diverse industries including customers service, and nursing assistant care.
- Excellent verbal and written communication.
- Organization skills, attention to detail, proficiency with techinical documentations/ language developed through administration roles.
- Self-motivated efficient in fast paced environment, highly adapted, and enthusiastic to learn.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative Remote
Henry Ford Hospital
Detroit, MI
02.2022 - 03.2024
- Apply problems solving skills to resolve customer inquires and dispute, and escalate using appropriate channels when necessary.
- Answer Approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
- Meet and exceed daily productivity goals, including high call volume and appointment setting, ad consistency earned top survey, satisfaction scores.
Customer Service Representative Remote
TEKsystems
Southfield , Mi
08.2019 - 01.2022
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered over 200 incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Hospice Aide
Beaumont Hospital
Troy, MI
02.2017 - 05.2019
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Monitored vital signs including temperature, pulse rate and respiration rate.
Education
No Degree - Cna
Oak Park Nursing Assistant School
Oak Park, MI03.2017
High School Diploma -
Academy of Oak Park
Ferndale Mi06-2007
Skills
- Customer Service
- Task Management Tools
- Language Proficiency (English)
- Data Entry & Documentation(EXcel"Word)
- Communication Tools( Phone"Email,Zoom)
- Software Expertise (Microsoft)
- Operating System( Windows 10)
- IT Support ( troubleshooting, system maintenance
- Web Analytics (Google;Analytics 4)
- Multitasking
- Sale Technique
- Health &Safety Training
- Call Screening
Timeline
Healthcare Customer Service Representative Remote
Henry Ford Hospital
02.2022 - 03.2024
Customer Service Representative Remote
TEKsystems
08.2019 - 01.2022
Hospice Aide
Beaumont Hospital
02.2017 - 05.2019
No Degree - Cna
Oak Park Nursing Assistant School
High School Diploma -
Academy of Oak Park