Brittany Payne
Covington,LA
Summary
Reliable and ambitious self-starter looking for an entry-level position with a growing company to use her diverse background. Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success. Experienced administrative professional with a strong background in clerical, accounting, and records management. Team player who is adaptable and goal-oriented and has experience in insurance, claims, scheduling, customer relationship management, and document control. Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
Overview
11
11
years of professional experience
Work History
Carrier Benefits Advisor
Ehealthinsurance
07.2023 - Current
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Streamlined the application process for clients, ensuring accurate and timely submission of required documentation.
- Built lasting relationships with clients through attentive listening and personalized service, resulting in a high rate of return business.
- Consistently met or exceeded sales targets by effectively communicating the benefits of various Medicare insurance plans.
- Collaborated with team members to share best practices and strategies for overcoming challenges in the ever-changing insurance landscape.
Administrative Assistant
United Medical Rehab Hospital
01.2021 - 02.2022
- Provided top-notch administrative support to the Chief Operating Officer (COO) and medical staff to promote excellence in all areas of office operations
- Office support, data entry, customer service, and e-mail correspondence
- Scheduled meetings, interviews, appointments, events, and other similar activities for the Chief Operating Officer
- Assessed the urgency and priorities before accepting or declining appointments and meetings with the Chief Operating Officer.
Claims Specialist
Gilsbar
08.2018 - 12.2021
- Acted as a go-between for insurance companies and customers, conducting research and evaluating data to determine the validity of claims
- Conducted research and reviewed data to determine the validity of all insurance claims
- Oversaw coding and processing claims forms and resolving disputes between carriers and clients
- Documented all field data and uploaded it to the company database.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Developed comprehensive reports for management review, highlighting key metrics related to claim volume, processing times, and settlement amounts.
- Posted payments to accounts and maintained records.
Medical Assistant
Provider Health Services
09.2016 - 08.2018
- Collected information about the client's medical history, including medications, symptoms, and allergies
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
- Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the NP.
Office Manager- Patient Relation/ Satisfaction
Encore Rehabilitation Inc.
01.2013 - 09.2016
- Provided superior customer service to all clients, through on-site consultation, via chat or email
- Ensured office ran efficiently by coordinating charts, accurate verification of insurance, and assisting patients per their needs
- Maintained clinic operating schedule for all physical, occupational, and speech therapists, Athletic Trainers, and SC evaluation
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans and insurance coverage.
Education
Master of Education in Interscholastic Athletic Administration -
William Carey University
Hattiesburg, MS08.2015
Bachelor of Science in Athletic Training -
Delta State University
Cleveland, MS05.2013
Associate of Art in General Studies -
Copiah-Lincoln Community College
Wesson, MS05.2010
Skills
- Regulatory Compliance
- Quality Assurance
- Conflict Resolution
- Decision Making
- Problem Solving
- Team Leadership
- Customer Service
- Data Analysis
- Performance Metrics
- Attention to Detail
- Time Management
- Organizational Skills
- Adaptability
- Report Preparation
- Supply Management
- Schedule Management
Timeline
Carrier Benefits Advisor
Ehealthinsurance
07.2023 - Current
Administrative Assistant
United Medical Rehab Hospital
01.2021 - 02.2022
Claims Specialist
Gilsbar
08.2018 - 12.2021
Medical Assistant
Provider Health Services
09.2016 - 08.2018
Office Manager- Patient Relation/ Satisfaction
Encore Rehabilitation Inc.
01.2013 - 09.2016
Master of Education in Interscholastic Athletic Administration -
William Carey University
Bachelor of Science in Athletic Training -
Delta State University
Associate of Art in General Studies -
Copiah-Lincoln Community College
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