BRITTANY PEARMAN
Choctaw,OK
Summary
Goal oriented customer service specialist with 6 years of experience combining management and customer service expertise. Looking for a position as customer service representative in a fast growth company.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Premier Truck Group
05.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated with vendors and customers about payments. using CDK and cash reports.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Receptionist
Suburban Propane
12.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients times of propane deliveries, and updated client records. Recorded new client information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Crew leader
Sonic
03.2017 - 12.2018
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders.
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints
- Train new employees
Cashier
Oncue
06.2011 - 12.2012
- Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts
- Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels
- Sell prepared food, groceries, or related items
- Clean parking areas, offices, restrooms, or equipment and remove trash
Assistant Manager
Claire's Boutique
06.2008 - 07.2011
- Develop relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, or residents
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
Education
Some college - Business Management
Rose State College
Midwest City, OKHigh School Diploma - General
Harrah High School
Harrah, OK05.2006
Skills
- Time Management
- Management of Personnel Resources
- Critical Thinking
- Customer and Personal Service
- Monitoring
- Data entry
- Clerical support
- Invoice processing
- Computer skills
- Office administration
- Microsoft Word
- Time management
Prerequisites
- Personal finance
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Timeline
Administrative Assistant
Premier Truck Group
05.2019 - Current
Receptionist
Suburban Propane
12.2018 - 05.2019
Crew leader
Sonic
03.2017 - 12.2018
Cashier
Oncue
06.2011 - 12.2012
Assistant Manager
Claire's Boutique
06.2008 - 07.2011
Some college - Business Management
Rose State College
High School Diploma - General
Harrah High School
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