Brittany Pearson
Miami,FL
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Park One Of Florida
12.2021 - Current
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Facilitated communication between team members, clients and families.
- Evaluated employee performance in quarterly and annual reviews.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Implemented strategies to enable team members to provide quality services to clients.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Ordered materials, supplies or equipment for special projects.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Bookkeeper
Park One Of Florida
08.2018 - 10.2021
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
Cashier
Park One Of Florida
09.2016 - 11.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Assistant Manager
Lucky Me
07.2015 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
Lucky Me
06.2014 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Volunteer
9.95 Uniform
05.2014 - 06.2014
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2013
Skills
- Production
- Maintenance Planning
- Financial Management
- Business Planning
- Performance Reporting
- Inventory Management
- Customer Service
- Staff Training
- Operations Monitoring
- Management
- Adaptability and Dependability
- Store Opening and Closing
- Cashier Training
- New Hire Training
Timeline
Operations Manager
Park One Of Florida
12.2021 - Current
Bookkeeper
Park One Of Florida
08.2018 - 10.2021
Cashier
Park One Of Florida
09.2016 - 11.2017
Assistant Manager
Lucky Me
07.2015 - 09.2016
Cashier
Lucky Me
06.2014 - 07.2015
Volunteer
9.95 Uniform
05.2014 - 06.2014
High School Diploma -
Miami Northwestern Senior High School
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