Brittany People
Project Management
Burnsville,MN
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Project Manager
Vollrath Company
08.2022 - Current
- Led cross-functional teams to execute strategic project initiatives and achieve organizational goals.
- Developed comprehensive project plans, ensuring alignment with stakeholder expectations and resource availability.
- Implemented risk management strategies to identify potential roadblocks and mitigate project delays effectively.
- Streamlined communication processes among teams, enhancing collaboration and improving project delivery timelines.
- Mentored junior project managers, fostering professional development and knowledge sharing within the team.
- Conducted regular project status meetings, providing updates to stakeholders and addressing any concerns proactively.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Analyzed project performance metrics to identify areas for process improvement and drive operational efficiency.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
Solutions Coordinator
Powermation
St. Paul, MN
08.2019 - Current
- Work with engineers, technicians, sales reps, and integrators on new and existing projects
- Manage the flow of materials throughout the entire process of the project
- Maintain communications with vendors on status of components and making alternative solutions to get parts in sooner by using alternative sources or switching out parts
- Sett up shipments to and from integrators and customers based on customer's requests and the needs throughout the project.
- Communicate with sales reps on margin reporting
- Keep an on time percentage of 60 or above
- Resolve parts issues such as shipping errors, missing components, inventory levels and parts delays.
- Manage over 300 projects at one time
- Provide support during ERP system upgrade/conversion
Customer Service/Inside Sales Representative
Kaman Automation
Eagan, MN
02.2014 - 08.2019
- Answered incoming calls/made calls to customers and vendors 20-30 per day
- Responded to emails from customers/vendors about 100 per day
- Gathered quotes from vendors, submitted quotes to customer's based on sales rep recommended margins
- Entered orders at the customer’s requests either via email or over the phone. rush and non rush orders-about 3000 orders per quarter
- I managed over 100 customers for four sales reps
- Expedited orders with vendors when needed
- Made sure product was coming in, shipping out and delivering in a timely manner based on the customer’s requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coached new team members on service techniques and system procedures.
- Provided support to team members through a software conversion
Education
Received Certification of Completion in Massage Therapy and Esthetics -
La James School of Beauty
Skills
- Microsoft Office applications
- Word
- Excel
- PowerPoint
- Lotus Notes
- Net Oxygen
- Outlook
- Teams
- Google Sheets
- GUI/SXE
- Software Release and Rollout
- Friendly and Patient
Accomplishments
- Achieved power performer of the month for Jan. 2022
Timeline
Senior Project Manager
Vollrath Company
08.2022 - Current
Solutions Coordinator
Powermation
08.2019 - Current
Customer Service/Inside Sales Representative
Kaman Automation
02.2014 - 08.2019
Received Certification of Completion in Massage Therapy and Esthetics -
La James School of Beauty