Summary
Overview
Work History
Education
Skills
Timeline
Server

Brittany Peppin

Clifton,IL

Summary

Friendly and dedicated customer service professional with 4 of experience in fast paced work settings. Passionate about helping others and building lasting relationships with clients and customers. I thrive on turning challenges into solutions and take pride in delivering exceptional service that enhances the customer experience.

Overview

8
8
years of professional experience

Work History

Server

Pizza Stone
09.2023 - Current

My current role as a server at Pizza Stone is to provide attentive customer service in a fast paced restaurant, taking accurate orders, delivering food and beverages promptly, addressing customer concerns to ensure a positive dining experience, process payments efficiently and maintain a clean and organized dining area in compliance with health and safety standards.

Customer Service Representative

Turk Furniture
01.2022 - 04.2024

While working as a customer service representative at Turk Furniture my main role was to provide exceptional customer service at the front office by: greeting customers, answering inquiries, processing sales transactions and payments including financing applications, and addressing complaints and concerns. Coordination with sales, warehouse, manufacturing representative and delivery teams to ensure timely order fulfillment and customer satisfaction was key to my role. I also maintained accurate records, and scheduled appointments for deliveries.

House Keeper

Turk Furniture
08.2020 - 01.2022

As a Housekeeper a Turk Furniture my main role was to maintain a clean and organized furniture showroom which included: dusting and polishing furniture, sweeping, mopping, vacuuming, and cleaning glass surfaces, ensuring restrooms were fully stocked and sanitary, emptied trash bins, and supported the overall store appearance. While also ensuring accurately tagged furniture with pricing, product descriptions, and promotional details, ensuring clear and up-to-date information for customer satisfaction.

Dough Maker/Front Counter Customer Service /Restaurant Server

Monicals Pizza
08.2016 - 06.2017

As a dough maker at Monicals my main role was to prepare, mix, and portion high-quality pizza dough in a fast-paced restaurant environment, ensuring consistent texture and flavor while maintaining strict cleanliness and sanitation standards.


While working the Front Counter at Monicals my main role was to greet customer and maintain positive customer interactions at the front counter, taking accurate orders for takeout and delivery including inputting accurate delivery addresses and instructions, process payments, organize pickup orders, maintain effective communication with kitchen staff to ensure order completion, and provide excellent customer service while maintaining a clean and organized work area.


As a server at monicals my main role was to provide attentive customer service in a fast paced restaurant, taking accurate orders, delivering food and beverages promptly, addressing customer concerns to ensure a positive dining experience, process payments efficiently and maintain a clean and organized dining area in compliance with health and safety standards.

Education

High School Diploma -

Clifton Central High School
Clifton, IL
05.2015

Skills

Strong Work Ethic

Exceptional customer service

Cleanliness standards

Safe Food Handling

Service prioritization

Transactions and Cash Handling

Conflict and Complaint Resolution

Organizational Skills

Multitasking

Problem-Solving

Teamwork and Collaboration

Continuous Improvement

Timeline

Server

Pizza Stone
09.2023 - Current

Customer Service Representative

Turk Furniture
01.2022 - 04.2024

House Keeper

Turk Furniture
08.2020 - 01.2022

Dough Maker/Front Counter Customer Service /Restaurant Server

Monicals Pizza
08.2016 - 06.2017

High School Diploma -

Clifton Central High School
Brittany Peppin