Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Peterson

Fort Myers,FL

Summary

Reliable and hardworking Bartender/Manager works autonomously or in teams to serve over 20 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Versatile Bartender with 20 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Bartender

Lansdowne Street
Bonita Springs, FL
10.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender

The Place at Corkscrew
Estero, FL
09.2020 - 06.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Upsold customers from shelf to premium brands to help boost sales.

Nightclub Manager

Boyne Mountain Resort
Boyne Falls, MI
10.2019 - 10.2020
  • Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
  • Implemented new policies and procedures for nightlife operations.
  • Scheduled employees for shifts, trained new hires, and conducted performance reviews.
  • Negotiated contracts with vendors and suppliers to obtain competitive prices on necessary items.
  • Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
  • Coordinated with other departments within the organization to ensure smooth operations during peak hours at the club.
  • Responded promptly to customer inquiries via phone or email regarding upcoming events at the club or general questions about its services .
  • Collaborated with sound engineers, DJs, musicians., ensuring equipment is properly set up prior to events .
  • Kept track of drink inventory and ordered new stock to maintain supplies.
  • Identified root causes of club issues and executed game plan for improvement.
  • Interviewed applicants to extend employment offers to maintain high-performing work environment.
  • Removed unruly patrons to achieve safe and positive work environment.
  • Helped recruit, hire and train department employees.
  • Guided patrons to exits or provided instructions in emergency situations.

Lead Bartender

The Weathervane
Charlevoix, MI
06.2016 - 08.2019
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Organized events such as happy hours or special promotions for holidays or sporting events.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
  • Assisted management in developing promotional activities such as contests or giveaways.
  • Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
  • Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Created signature beverages to increase revenue and patron loyalty.

Education

High School Diploma -

Kalkaska High School
Kalkaska, MI
05-2003

Some College (No Degree) - Cosmetology

Traverse City Beauty School
Traverse City, MI

Skills

  • Outstanding Customer Service
  • Customer Service
  • Handling Difficult Customers
  • Clear And Effective Communication
  • Liquor, Beer, And Wine Knowledge
  • Maintaining A Clean Bar
  • Responsible Alcohol Service
  • Payment Processing
  • Recipe And Menu Memorization
  • Complex Problem-Solving
  • Cash Register Operation
  • Changing Beer Kegs
  • Extensive Spirits Knowledge
  • Work Area Cleanliness
  • Pos Procedures
  • Staff Management
  • Excellent Judgment
  • Basic Accounting
  • Point Of Sale Systems
  • New Hire Training
  • Outgoing Personality
  • Highly Reliable
  • Inventory

Timeline

Bartender

Lansdowne Street
10.2023 - Current

Bartender

The Place at Corkscrew
09.2020 - 06.2023

Nightclub Manager

Boyne Mountain Resort
10.2019 - 10.2020

Lead Bartender

The Weathervane
06.2016 - 08.2019

High School Diploma -

Kalkaska High School

Some College (No Degree) - Cosmetology

Traverse City Beauty School

Similar Profiles

CREATE PROFILE
Brittany Peterson