Brittany Peterson
Anchorage,AK
Summary
Results-oriented professional with over 20 years in customer service and 12+ years in administrative management, complemented by 3 years of caregiving experience. Proven ability to thrive in fast-paced environments, demonstrating exceptional interpersonal, organizational, and problem-solving skills. Expertise in healthcare administration, marketing, case management, and patient care coordination enhances operational efficiency and client satisfaction. Committed to leveraging diverse skills to contribute effectively within a dynamic team.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Whole Family Chiropractors
Anchorage, AK
02.2025 - Current
- Assist in daily office operations to ensure a smooth and efficient workflow.
- Manage scheduling for chiropractors, and coordinate patient appointments.
- Handle phone calls, emails, and in-person inquiries with professionalism and warmth.
- Maintain accurate patient records in the clinic's EHR (Electronic Health Records) system.
- Follow up on outstanding balances.
- Welcome, patients and visitors, in a friendly, helpful manner.
- Educate patients on clinic services, wellness plans, and scheduling options.
- Ensure patient forms are completed accurately, and filed appropriately.
- Help maintain a clean, organized, and calming reception area.
- Support new patient onboarding, and assist with intake processes.
- Support the Clinic Manager and chiropractors with operational needs.
- Assist in training and onboarding new front desk staff, or assistants.
- Participate in team meetings, and contribute ideas for improving clinic flow and service.
- Coordinate communication between the front desk, practitioners, and patients.
- Help manage the clinic’s social media, email campaigns, or events.
- Assist in preparing promotional materials, and wellness information.
- Support community outreach efforts and patient retention initiatives.
Clinic Office Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
Anchorage, USA
01.2022 - 01.2025
- Lead daily administrative operations to ensure smooth functionality and a positive work environment
- Conduct daily staff huddles to align on schedules and priorities
- Monitor and resolve operational issues, providing staff support as needed
- Manage patient flow and appointment scheduling for maximum efficiency
- Oversee inventory, supply orders, and vendor communications
- Perform staff performance reviews and ensure policy compliance
- Analyze trends in patient satisfaction, billing, and operational metrics
- Lead strategic planning, training, and financial assessments
- Facilitate regular team meetings to communicate goals and updates
Marketing Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
Anchorage, USA
01.2022 - Current
- Design and implement marketing strategies to build brand awareness, foster community engagement, and drive growth
- Identify business opportunities and develop actionable marketing plans
- Manage annual marketing budget and track campaign performance
- Build relationships with schools, VA, and First Responder organizations for outreach events
- Plan, coordinate, and attend community and promotional events
- Communicate marketing goals and initiatives across staff and stakeholders
Case Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
Anchorage, USA
01.2022 - Current
- Coordinate patient care, financial assistance, and administrative processes to ensure a seamless healthcare experience
- Build and maintain accurate patient files and intake packets
- Assist patients with financial processes, including payments, Care Credit, and assistance programs
- Collaborate with billing teams to resolve insurance and attorney-related issues
- Follow up on overdue payments and outstanding financial responsibilities
- Review treatment plans with patients to ensure clarity on care and financial obligations
- Manage patient scheduling and follow-up to support treatment plan adherence
- Oversee billing follow-ups for optimal insurance reimbursement
- Coordinate with external providers to obtain required documentation
- Ensure efficient patient flow and uphold clinic service standards
Receptionist
Preferred Medical and Rehab DBA Denali Injury and Spine Center
Anchorage, USA
01.2022 - Current
- Serve as the first point of contact for patients, creating a welcoming atmosphere and supporting front-desk operations
- Answer phones professionally and greet all patients warmly
- Manage check-in/check-out procedures and ensure paperwork is completed accurately
- Coordinate appointments, cancellations, and reschedules
- Maintain organized and up-to-date patient records and charts
- Follow up with patients who cancel or miss appointments
- Distribute educational materials and internal communications as needed
- Maintain a clean, positive, and professional front desk environment
Customer Service Representative
U-Haul
Anchorage, USA
10.2021 - 01.2022
- Assisted customers with truck and trailer rentals via multi-line phone system and in-person
- Processed transactions, detailed and stocked vehicles, and maintained accurate rental logs
- Successfully collected on delinquent accounts through effective communication and negotiation
Unemployment Claims Specialist
State of Alaska
Anchorage, USA
02.2021 - 09.2021
- Guided clients through Unemployment Insurance claims and provided policy education
- Verified information, determined eligibility, and updated claim statuses
- Resolved issues related to payments, appeals, and documentation
Patient Registrar
Providence Sacred Heart Medical Center & Children's Hospital
Spokane, USA
07.2016 - 05.2020
- Registered patients for various services, verified insurance, and processed payments
- Scheduled appointments and coordinated patient flow across departments
- Maintained data integrity in EHR systems and supported clinical staff
Medical Office Administrative Assistant / Egg Recipient Coordinator
NW Cryobank
Spokane, USA
02.2015 - 07.2016
- Scheduled appointments, managed communications, and coordinated donor services
- Oversaw billing, identity verification, and petty cash management
- Provided photo-matching services and developed tracking systems for inventory and shipping
Caregiver / Personal Assistant
Ambitions
Kennewick, USA
04.2012 - 06.2015
- Provided care for developmentally disabled clients aged 18-73
- Assisted with ADLs, meal prep, housekeeping, medication reminders, and community outings
- Maintained progress notes and supported wellness routines and independence
Caregiver / Personal Assistant
Alternative Nursing Services
Kennewick, USA
02.2013 - 01.2015
- Cared for clients aged 14-73 with similar support as noted above
- Supported daily activities, encouraged engagement, and maintained accurate care documentation
Customer Service Associate / Escalations
Amazon.com
Kennewick, USA
07.2010 - 08.2011
- Handled escalated customer service calls and resolved complex issues
- Opened accounts, tracked orders, processed refunds, and answered product questions
- Maintained high performance metrics and adapted to evolving procedures
Marketing Director / Trainer / Sales Manager / Administrator
Tristar Health System
Clarksville, USA
01.2005 - 12.2009
- Administrator: Oversaw office systems, cash handling, and financial institution relations
- Sales Manager: Managed 12-15 staff, coached on closing techniques, and achieved top sales metrics
- Trainer: Trained over 350 employees, developed curriculum, and maintained low attrition
- Marketing Director: Led cold calling campaigns, coordinated events, managed recruitment efforts
Education
Associate of Applied Science - Medical Office Management
Kaplan University
Davenport, IA01.2012
Skills
- Patient scheduling
- EHR management
- Inventory management
- Regulatory compliance
- Financial analysis
- Performance evaluation
- Team leadership
- Customer service
- Staff training
- Operational efficiency
- Problem solving
- Communication skills
- Strategic planning
- Train employees
- Office administration
- Professional demeanor
- Teamwork and collaboration
- Goal attainment
- Performance monitoring
- Professional networking
- Time management
- Multitasking Abilities
- Records maintenance
- Appointment scheduling
- Patient flow management
- Proficient in collections
Timeline
Assistant Manager
Whole Family Chiropractors
02.2025 - Current
Clinic Office Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
01.2022 - 01.2025
Marketing Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
01.2022 - Current
Case Manager
Preferred Medical and Rehab DBA Denali Injury and Spine Center
01.2022 - Current
Receptionist
Preferred Medical and Rehab DBA Denali Injury and Spine Center
01.2022 - Current
Customer Service Representative
U-Haul
10.2021 - 01.2022
Unemployment Claims Specialist
State of Alaska
02.2021 - 09.2021
Patient Registrar
Providence Sacred Heart Medical Center & Children's Hospital
07.2016 - 05.2020
Medical Office Administrative Assistant / Egg Recipient Coordinator
NW Cryobank
02.2015 - 07.2016
Caregiver / Personal Assistant
Alternative Nursing Services
02.2013 - 01.2015
Caregiver / Personal Assistant
Ambitions
04.2012 - 06.2015
Customer Service Associate / Escalations
Amazon.com
07.2010 - 08.2011
Marketing Director / Trainer / Sales Manager / Administrator
Tristar Health System
01.2005 - 12.2009
Associate of Applied Science - Medical Office Management
Kaplan University
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