Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Petty

Taylor,PA

Summary

Proven track record in enhancing customer satisfaction and resolving complex IT issues, demonstrated at Slipstream IT, LLC. Adept in IT Knowledge and persuasive negotiation, I exceeded team sales goals by 20% at Executive Cellular Phones. Skilled in remote technical support and client relationship management, I thrive in dynamic environments, consistently delivering results beyond expectations.

Overview

16
16
years of professional experience

Work History

Service Desk Analyst

Slipstream IT, LLC
06.2023 - 02.2024
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Help Desk Technician

C3i Solutions
06.2017 - 05.2023
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
  • Used ticketing systems to manage and process support actions and requests.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Sales & Leasing Consultant

Motorworld Toyota Scion
02.2016 - 01.2017
  • Attended daily sales meetings with the team to discuss our goals.
  • Built relationships with customers to determine their vehicle needs.
  • Recorded accurate and efficient records in the online customer database.
  • Wrote sales contracts for customers that agreed to our negotiation of the vehicle.
  • Introduced customers to our service department to maintain a good relationship.
  • Delivered vehicle and went over in full detail, explaining all features of the product.

Sales & Leasing Consultant

Dickson City Hyundai
08.2015 - 12.2015
  • Welcomed clients to the dealership and built rapport to figure out their needs.
  • Test drove vehicle with client to determine it was the right fit.
  • Negotiated selling price of the vehicle with client.
  • Wrote sales contracts for vehicles and discussed term care products with client before they entered the finance office.
  • Delivered vehicle and made sure the customer was completely satisfied with the vehicle and understood how to operate everything necessary.

Sales Associate

Satellite Tech
06.2015 - 08.2015
  • Engaged with customers in a sincere and friendly manner.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained knowledge of current sales and promotions.
  • Recommended plans to customers based on their needs and preferences.

Retail Sales Associate

Executive Cellular Phones
06.2013 - 05.2015
  • Followed up with my customers each week to verify that they were satisfied with their purchases.
  • Shared best practices for sales and customer service with other team members to help improve the store's
    efficiency.
  • Determined customer's needs by asking relevant questions and listening actively to their responses.
  • Contributed to team's success by exceeding team sales goals by 20%.

Third Key Holder

Turkey Hill
04.2012 - 06.2013
  • Mentored new sales associates to contribute to the store's positive culture.
  • Communicated clear expectations and goals to each team member.
  • Followed merchandising guidelines to present visually appealing displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Priced merchandise, stocked shelves and took inventory of supplies.

Front End Associate

Price Chopper
10.2007 - 04.2012
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Alerted customers to upcoming sales events and promotions.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Education

High School Diploma -

Wyoming Valley West Senior High School
Plymouth, PA

Skills

  • IT Knowledge
  • Remote Technical Support
  • Incident Management
  • Client Relationship Management
  • Excellent communication skills
  • Persuasive negotiator
  • Motivated team player
  • Excellent work ethic

Timeline

Service Desk Analyst

Slipstream IT, LLC
06.2023 - 02.2024

Help Desk Technician

C3i Solutions
06.2017 - 05.2023

Sales & Leasing Consultant

Motorworld Toyota Scion
02.2016 - 01.2017

Sales & Leasing Consultant

Dickson City Hyundai
08.2015 - 12.2015

Sales Associate

Satellite Tech
06.2015 - 08.2015

Retail Sales Associate

Executive Cellular Phones
06.2013 - 05.2015

Third Key Holder

Turkey Hill
04.2012 - 06.2013

Front End Associate

Price Chopper
10.2007 - 04.2012

High School Diploma -

Wyoming Valley West Senior High School

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Brittany Petty