Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

BRITTANY PETTY

Ville Platte,LA

Summary

Highly skilled Customer Service Representative and Manager with over 10 years of experience delivering exceptional customer support, resolving complex issues, and leading high-performing teams. Proven ability to enhance customer satisfaction, streamline operations, and drive business growth. Strong background in team leadership, training, and performance management, with excellent communication and problem-solving skills. Dedicated to fostering positive client relationships and ensuring service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Dollar General
07.2024 - Current
  • - Deliver high-quality customer service and support store management operations.
  • - Accurately handle all transaction types including cash, credit, and debit.
  • - Maintain organized store displays and assist with inventory management.
  • - Resolve customer concerns to ensure satisfaction and repeat business.

Customer Service Representative

ABC Services
01.2024 - 06.2024
  • - Answered incoming customer calls and emails, providing prompt and professional assistance.
  • - Resolved product and service-related issues with patience and empathy.
  • - Maintained accurate customer records and followed up on service requests.
  • - Upsold services and promoted customer loyalty programs, increasing retention.
  • - Worked collaboratively with team members to ensure seamless customer experiences.

Shift Manager

Shell Station
05.2014 - 04.2023
  • - Managed team operations and ensured smooth shift transitions.
  • - Handled cash balancing, inventory restocking, and safety procedures.
  • - Trained new hires in customer service and store policies.
  • - Maintained store cleanliness and compliance with regulations.

Property Manager

M&T Property Management
10.2021 - 02.2022
  • - Handled all day-to-day tenant communication and maintenance coordination.
  • - Oversaw lease agreements, rent collection, and tenant screenings.
  • - Ensured timely repairs and property upkeep.
  • - Supported property marketing and prospective tenant engagement.

Education

Associate of Arts - Business

Bryant & Stratton College
NY

undefined

University of Phoenix
08.2013

High School Diploma - undefined

Eunice High School
05.2009

Skills

  • - Leadership & Team Management
  • - Customer Service Excellence
  • - Conflict Resolution
  • - Property Maintenance Coordination
  • - Cash Handling & Register Operations
  • - Scheduling & Shift Management
  • - Problem Solving
  • - Time Management
  • - Strong Communication Skills
  • - Adaptable & Quick Learner
  • Customer service
  • Team leadership

Certification

  • Effective Customer Service Skills
  • Alison - CPD Certified, Awarded 2025-03-09
  • Verify Certificate: https://alison.com/certification/check/c402eb4cb4

Accomplishments

I have my Customer Service certificate from Alison Company.

Timeline

Lead Sales Associate

Dollar General
07.2024 - Current

Customer Service Representative

ABC Services
01.2024 - 06.2024

Property Manager

M&T Property Management
10.2021 - 02.2022

Shift Manager

Shell Station
05.2014 - 04.2023

undefined

University of Phoenix

High School Diploma - undefined

Eunice High School

Associate of Arts - Business

Bryant & Stratton College

Similar Profiles

CREATE PROFILE