BRITTANY PHILLIP
Brooklyn,,NY
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Administration for Children's Services
New York, NY
05.2024 - Current
- Perform timely home visits within 48 hours (or 24 hours in cases of immediate danger) to investigate reported cases of child abuse and neglect, ensuring safety inspections, risk assessment, and evaluation of household provisions, sleeping arrangements, and overall child well-being.
- Conduct detailed interviews with family members, law enforcement, schools, and healthcare providers to gather information, identify resources, and collaborate with community partners to ensure optimal outcomes for families, with risk levels regularly assessed and revised every 60 days.
- Meticulously maintain records for assigned cases, documenting contacts, progress towards objectives, decisions made, and planned actions. Strictly uphold confidentiality of case information through careful handling of reports and data.
- Facilitate referrals for essential services including medical treatment, mental health counseling, and social services. Collaborated with multidisciplinary care teams to assess client needs, strategize treatment plans, and formulate comprehensive case plans that addressed both family needs and child safety.
- Maintain close coordination with Family Court through active involvement in court proceedings, direct collaboration with attorneys, and prompt submission of essential court petitions.
Audit Intern
Office of the New York City Comptroller
New York, NY
06.2022 - 08.2022
- Examined the language access plans of city agencies to guarantee compliance with Local Law 30, which requires language services for individuals with limited English proficiency.
- Reviewed the agencies language access plans to verify that they have identified the top 10 languages spoken by LED individuals in their service areas and that language assistance resources, including on-site, telephonic, and online resources, have been established for those languages.
- Assessed the availability and quality of on-site language assistance resources provided by the agencies, such as bilingual staff, translated materials, and interpretation services, to ensure that they are accessible to LEP individuals and meet their needs.
- Evaluated the agencies staff training programs to ensure that all staff members who interact with LEP individuals are properly trained in providing language assistance services and understand their obligations under the language access plan.
Retail Sales Associate
Bloomingdale's Outlet
New York, NY
02.2017 - 05.2022
- Managed multiple customer inquiries and requests simultaneously, providing prompt and efficient service while maintaining a friendly and positive demeanor.
- Participated in weekly sales meetings with team members to discuss progress towards sales targets, identify areas for improvement, and develop action plans to meet goals.
- Demonstrated in-depth knowledge of the store's products and services, including credit card benefits and promotions, to provide customers with accurate information and help them make informed purchase decisions.
- Collaborated with other store associates to ensure efficient and effective operations, including inventory management, merchandising, and sales support.
Operations Support Intern
MTA New York City Transit Authority
New York, NY
02.2019 - 03.2020
- Reviewed eligibility requirements for the EasyPay Reduced-Fare program, including age and disability guidelines, to ensure that applicants met program requirements.
- Prepared new and replacement MetroCards for program participants in a timely and efficient manner.
- Examined incomplete EasyPay Reduced-Fare program applications, identifying missing or incorrect information and communicating with applicants to address any issues or concerns.
- Maintained accurate records of application processing activities and provided management with routine status updates.
Retail Sales Associate
Bloomingdale's
New York, NY
10.2016 - 01.2017
- Responded to customer questions about current promotions, products, and services, and resolved any issues in accordance with store policies and procedures.
- Maintained an organized and presentable merchandise display to drive continuous sales and improve the overall shopping experience for customers.
- Communicated effectively with team members to ensure that everyone is aware of and adhering to safety, security, and loss prevention policies.
- Utilized a consultative sales approach to understand customers needs and recommend relevant offerings that meet their needs and preferences.
Retail Sales Associate
Zara
New York, NY
02.2015 - 08.2016
- Kept up-to-date with the latest fashion trends and communicated them to customers, providing them with advice and guidance on what to wear and how to accessorize.
- Supported the cash desk by performing various tasks such as handling cash and credit card transactions, processing refunds and exchanges, and assisting with customer inquiries.
- Provided assistance to the delivery teams by helping with the packaging and delivery of merchandise, as well as tracking and organizing orders.
- Maintained knowledge of new product launches, promotions, and industry trends to provide customers with accurate and current information.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12.2020
Skills
- Data entry and Case Documentation
- Deadline and Results-oriented
- Conducting Interviews
- Document requests and Reviews
- Writing and Verbal Communication
- Client engagement and Assistance
- Multidisciplinary Collaboration
- Action Planning
- Conflict Resolution
- Cultural Awareness
Technical Skills
- MS Words, MS Excel, MS Outlook, MS PowerPoint, MS OneNote, MS Teams
- Adobe Acrobat
- Lexis Nexis Accurint
Certification
James Satterwhite Academy - The CPS Practice Core Course Work, 2024
Language
Spanish
Limited
Timeline
Child Protective Specialist
Administration for Children's Services
05.2024 - Current
Audit Intern
Office of the New York City Comptroller
06.2022 - 08.2022
Operations Support Intern
MTA New York City Transit Authority
02.2019 - 03.2020
Retail Sales Associate
Bloomingdale's Outlet
02.2017 - 05.2022
Retail Sales Associate
Bloomingdale's
10.2016 - 01.2017
Retail Sales Associate
Zara
02.2015 - 08.2016
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
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