Brittany Phillips
Castle Rock,Colorado
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing service-oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Literacy Teacher
Douglas County School District
Parker, CO, CO
08.2018 - Current
- Developed curriculum based teaching aids, instructional software, multimedia visual aids and study materials.
- Differentiate and scaffold lessons based on individual needs.
- Educates advanced and general readers in humanities based lessons.
- Leads colleagues in professional development trainings.
- Provided individual mentoring and special tutoring to struggling students.
- Conducted skills assessments and uncovered performance gaps.
English Language Arts Teacher
Denver Public Schools
Denver, CO
08.2014 - 05.2018
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Created language arts lesson plans for students to meet learning needs, adhere to curriculum standards and build interest in learning.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Developed teaching materials to supplement standard materials in order to better communicate concepts and add interest to lessons for specific concepts.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
Literacy & Technology Teacher
Littleton Public Schools
Littleton, CO
08.2012 - 05.2013
- Conducted ongoing evaluations of literacy improvement action and communicated the results to teachers and administrators.
- Assessed the literacy needs of the school by reviewing student data and the current curriculum.
- Guided teachers to collect and analyze data and developed action plans in response to determined student needs.
- Developed activities and integrated technology to diversify instruction.
Retail Sales Representative
Kirkland's Inc
Lone Tree, CO
07.2011 - 03.2013
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
Bachelor of Arts - Speech Communication And Rhetoric
Colorado State University
Fort Collins, CO2010
Skills
- Relationship building
- Process and performance improvement
- ESL teaching methods
- Motivational techniques
- In-depth knowledge of English Education
- Strong verbal communication
- Data analysis
- Customer service
- Professional telephone demeanor
- Sale expertise
Timeline
Literacy Teacher
Douglas County School District
08.2018 - Current
English Language Arts Teacher
Denver Public Schools
08.2014 - 05.2018
Literacy & Technology Teacher
Littleton Public Schools
08.2012 - 05.2013
Retail Sales Representative
Kirkland's Inc
07.2011 - 03.2013
Bachelor of Arts - Speech Communication And Rhetoric
Colorado State University
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