Brittany Phillips

Hulu Disney Plus ESPN Plus - technical/customer services 2019-2022

• WellCare dual/part d member services 2022-2023
• WellCare POS member services 2023-2024
• Sunshine provider services agent 2024
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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Set appointments for members also helped with transportation
• Responded proactively and positively to rapid change.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Managed high levels of call flow and responded to technical support needs.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Collaborated with team members to achieve sales targets and improve overall branch performance.

• Followed detailed assembly instructions, processes, and procedures.
• Operated soldering iron stations to solder connectors to cable assemblies.
• Reworked, repaired, and adjusted cable assemblies and harnesses to meet safety standards.
• Interpreted written assembly drawings and work instructions to properly complete tasks.
• Inspected assemblies using microscopes and magnification aides to verify quality and durability.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.