Brittany Phillips
Summary
Greetings, my name is Brittany Phillips and I am a Skilled Customer Service Manager with substantial background in overseeing and improving customer service operations. Strengths include team leadership, problem-solving, and development of effective procedures to enhance customer experience. Provided transformative contributions in previous roles by implementing innovative strategies resulting in improved efficiency and customer satisfaction rates.
Overview
14
14
years of professional experience
Work History
Election Poll Worker
LA County
Los Angeles
05.2026 - 06.2026
- Assisted voters with registration and ballot distribution at polling locations.
- Verified voter identification and ensured compliance with election regulations.
- Set up and dismantled polling equipment and voting booths before and after elections.
Bank Teller to Store Manager
Speedy Cash Loans/Rapid Cash
Los Angeles
03.2022 - 01.2026
- Processed customer transactions efficiently and accurately at Speedy Cash Loans.
- Assisted customers with loan applications and provided product information.
- Maintained cash drawer balance and reconciled discrepancies daily.
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Trained and mentored team members to enhance customer service skills.
- Conducted regular audits to maintain store cleanliness and organization.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Call Center Representative
American Answering Service
Los Angeles
03.2022 - 12.2025
- Managed high volume of inbound calls efficiently and professionally.
- Provided exceptional customer service by resolving inquiries and concerns.
- Documented call interactions accurately in the customer management system.
- Engaged in regular feedback sessions to enhance personal performance and skills.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service to Digital Personal Shopper
Walmart
Los Angeles
11.2017 - 06.2021
- Processed customer transactions efficiently and accurately at busy retail location.
- Handled cash register operations, ensuring precise cash management throughout shifts.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Balanced cash drawer daily to ensure accurate cash management practices were followed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed money transfers and payments for customers efficiently and accurately.
- Verified customer identification and transaction details for compliance purposes.
- Curated personalized shopping experiences based on individual customer preferences.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Manager
McDonald's
Los Angeles
04.2012 - 11.2017
- Supervised daily operations to ensure smooth functioning of restaurant services.
- Trained staff on customer service techniques and food safety protocols.
- Managed inventory levels to maintain stock and reduce waste effectively.
- Enforced health and safety regulations to provide a safe environment for customers and staff.
- Oversaw cash handling procedures to ensure accuracy in financial transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Cypress High School
Cypress, CASkills
- Effective communication
- Strong work ethic
- Quick learner
- Team building
Timeline
Election Poll Worker
LA County
05.2026 - 06.2026
Bank Teller to Store Manager
Speedy Cash Loans/Rapid Cash
03.2022 - 01.2026
Call Center Representative
American Answering Service
03.2022 - 12.2025
Customer Service to Digital Personal Shopper
Walmart
11.2017 - 06.2021
Manager
McDonald's
04.2012 - 11.2017
Cypress High School