Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Pierson

403 Madison St, Twin Falls,ID

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Service Supervisor

Simplefill Prescription Assistance Programs
Twin Falls , ID
08.2021 - Current
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Monitored phone calls to promote better service and provide feedback.
  • Interviewed, hired and trained staff to meet company objectives.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Answered phone calls and responded to questions and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Worked effectively in team environments to make the workplace more productive.

Caregiver Over Night Lead

Brookdale Assisted Living
Twin Falls , ID
01.2018 - 08.2021
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Self-employed Daycare

Self Employed Services
Twin Falls, ID
01.2015 - 02.2018
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Cared for children in institutional settings.
  • Maintained clean and organized classroom and play areas to ensure a healthy environment.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Observed and monitored children's play activities.
  • Supervised children aged 6 months-10 years, ensuring a safe and nurturing environment.
  • Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.

Freight Crew Manager

Fredmeyer-Kroger
Juneau , AK
03.2010 - 01.2015
  • Developed strategies to enhance workflow efficiency within department.
  • Managed product ordering for shelves to maintain stock levels.
  • Scheduled and assigned duties to freight crew members according to their abilities and workloads.
  • Operated as cashier when required to support team operations.
  • Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
  • Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Provided excellent customer service at all times while interacting with shoppers.
  • Assisted customers in locating merchandise on the sales floor.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Education

High School Diploma -

Thunder Mountain High School
Alaska
06-2011

Skills

  • Customer service and support
  • Conflict resolution
  • Performance management
  • Staff training and development
  • Call monitoring
  • Customer relationship management
  • Active listening
  • Phone and email etiquette
  • Team collaboration
  • Adaptability and quick learning
  • Hard worker
  • Always on time
  • Personable
  • Works well under pressure
  • Able to deal with high call volumes
  • Basic Knowledge of Word and Excel programs

References

References available upon request.

Timeline

Customer Service Supervisor

Simplefill Prescription Assistance Programs
08.2021 - Current

Caregiver Over Night Lead

Brookdale Assisted Living
01.2018 - 08.2021

Self-employed Daycare

Self Employed Services
01.2015 - 02.2018

Freight Crew Manager

Fredmeyer-Kroger
03.2010 - 01.2015

High School Diploma -

Thunder Mountain High School

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