Caring, goal oriented, team player with a passion for excellent customer service. Ready to work any schedule and available to support business outside of normal scheduled hours.
Overview
14
14
years of professional experience
Work History
Office Assistant
The Home Chat
07.2024 - Current
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Server
Ayce Sushi
03.2023 - Current
Provided excellent customer service by anticipating needs and responding promptly to requests.
Greeted and accommodated guests, building positive experience from first interaction.
Memorized menu to help diners make informed meal choices.
Driver
Lyft
09.2020 - 07.2023
Connect passengers safely to their destinations by adhering to safe driving habits, efficient navigation routing, communication, time management, with proven excellent customer service - Optimize technology systems to reduce wait times, increase productivity, and improve customer travel satisfaction - Achieved 4.96+/5 Customer Satisfaction Rating for 2018-present
Cashier Sales Representative
Sephora
01.2012 - 03.2020
Verified customer receipts to ensure accurate transactions - Developed positive customer relationships to drive sales and increase customer loyalty - Worked in a team with various stakeholders across departments and prioritized opportunities for service and sales improvement
Education
College Studies, Nursing
Western Illinois University, College of Southern Nevada
Pre Nursing
University of Nevada-Las Vegas
Las Vegas, NV
06.2019
High School Diploma - undefined
Hoffman Estates High School
01.2001
Skills
Strong ability to multitask in various computer systems
Punctual and dependable
Critical problem solving
Microsoft Office
Positive attitude
Calm under pressure
Able to diffuse difficult customer situations
Connect well with diverse cliental
Timeline
Office Assistant
The Home Chat
07.2024 - Current
Server
Ayce Sushi
03.2023 - Current
Driver
Lyft
09.2020 - 07.2023
Cashier Sales Representative
Sephora
01.2012 - 03.2020
College Studies, Nursing
Western Illinois University, College of Southern Nevada