Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Pine

New Paltz,NY

Summary

Proven track record in enhancing guest experiences and revenue growth at The Disgruntled Chef through adept reservation management and empathetic guest relations. Skilled in multitasking and problem-solving, achieving increased satisfaction scores. Demonstrates strong computer skills and a commitment to excellence in customer service.

Overview

17
17
years of professional experience

Work History

Guest Service Team Member

The Disgruntled Chef
05.2021 - Current
  • Maintained confidentiality of guest information and adhered to company privacy policies while discussing sensitive matters like billing disputes or reservation changes.
  • Utilized property management software effectively for accurate record-keeping of guest information, billing details, and reservation statuses.
  • Implemented upselling strategies that resulted in increased revenue from room upgrades or additional services like spa appointments or dining reservations.
  • Ensured proper cash handling procedures were followed daily during shift reconciliations without any discrepancies noted in audit reports.
  • Maintained a clean, organized lobby area for a welcoming environment and positive first impression.
  • Increased overall guest experience scores by consistently offering friendly and attentive service.
  • Created welcoming and comfortable environment for guests.

Childcare Worker

Little Peoples Place
06.2017 - 05.2021
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted good behavior with positive reinforcement methods.
  • Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.

Certified Nursing Assistant

Woodland Pond at New Paltz
09.2011 - 07.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Customer Service Cashier

Rite Aide Pharmacy
10.2007 - 07.2010
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Restaurant Worker

The Gilded Otter
06.2009 - 12.2012
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.

Education

High School Diploma -

New Paltz Senior High School
New Paltz, NY
06.2008

Skills

  • Strong empathy
  • Guest Relations
  • Complaint Handling
  • Reservation Management
  • Customer Service
  • Computer Skills
  • Food and Beverage Area Setup
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities

Timeline

Guest Service Team Member

The Disgruntled Chef
05.2021 - Current

Childcare Worker

Little Peoples Place
06.2017 - 05.2021

Certified Nursing Assistant

Woodland Pond at New Paltz
09.2011 - 07.2014

Restaurant Worker

The Gilded Otter
06.2009 - 12.2012

Customer Service Cashier

Rite Aide Pharmacy
10.2007 - 07.2010

High School Diploma -

New Paltz Senior High School

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Brittany Pine