Summary
Work History
Education
Skills
Timeline
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Brittany Pischinger

Lake Wales,FL

Summary

Dedicated professional with a proven track record in hospitality and customer service. Excelled in creating sanitary, welcoming environments and enhancing guest experiences through exceptional communication and teamwork. Skilled in health and safety compliance, with a knack for multitasking and prioritizing tasks efficiently. Achieved significant improvements in customer satisfaction ratings.

Work History

House Keeper

Warner University
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Server

Red Lobster Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Ihop
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Daycare Teacher

Pineapple Cove Academy
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Education

Melbourne Highschool
Melbourne, FL

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Window cleaning
  • Customer-oriented
  • Physically strong
  • Waste disposal
  • Interior and exterior cleaning
  • Complex Problem-solving
  • Restroom detailing
  • Guest relations
  • Exceptional communicator
  • Staff training
  • Childcare support
  • Hardworking
  • Exceptional time management
  • Multitasking and prioritizing
  • Team support and collaboration
  • Professional and courteous

Timeline

House Keeper

Warner University

Server

Red Lobster Restaurant

Server

Ihop

Daycare Teacher

Pineapple Cove Academy

Melbourne Highschool

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