BRITTANY PLANTER
Charlotte,USA
Summary
Dedicated to delivering outstanding service and unparalleled support, driven to ensure customer satisfaction. Deep understanding of customer service best practices, excelling in finding innovative solutions to effectively meet customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
Charlotte, NC, USA
04.2023 - Current
- Improved client satisfaction by effectively troubleshooting and resolving software implementation issues.
- Delivered detailed documentation outlining system specifications, troubleshooting guides, and user manuals to support ongoing client use of Workday.
Digital Banking Specialist
Varo Bank
Charlotte, NC, USA
11.2018 - 03.2023
- Completed compliance training and adhere to internal procedures and controls, as required
- Coordinated data extracts by assessing multiple databases both internally and externally
- Responsible for notifying customers, vendors, or merchants regarding pending cases related to fraud
- Analyzed and took ownership of outcomes and made appropriate adjustments for the future by developing dispute correspondence and cases to meet or exceed the defined standards of quality and productivity expectations
- Resolved cardholder claims utilizing Association guidelines while adhering to Federal regulations
Business Care Consultant
Windstream Communications
Charlotte, NC, USA
06.2016 - 12.2017
- Engaged with customers to understand and resolve issues and answer product questions
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Processed orders and coordinated delivery schedules to meet customer
Health Insurance Specialist
Xerox/Ameri Health NJ
Charlotte, NC, USA
08.2014 - 08.2016
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options
- Used administrative guidelines as a resource to answer questions about medical claims to members or providers
- Educated members on insurance claims denials and approvals
- Processed insurance payments and maintained accurate documentation of payments
Education
High school diploma -
West Charlotte High School
06.2012
Skills
- Compliance awareness
- Banking software
- Computer skills
- Customer service
Timeline
Customer Service Representative
Alorica
04.2023 - Current
Digital Banking Specialist
Varo Bank
11.2018 - 03.2023
Business Care Consultant
Windstream Communications
06.2016 - 12.2017
Health Insurance Specialist
Xerox/Ameri Health NJ
08.2014 - 08.2016
High school diploma -
West Charlotte High School