Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittany Pletzer

Henderson,MD

Summary

Compassionate and reliable healthcare professional with extensive experience at Acts Life Retirement. Demonstrated exceptional communication and problem-solving skills while enhancing patient care and satisfaction. Proficient in electronic health records and committed to fostering trust with patients and families, ensuring continuity of care and promoting dignity in daily living activities.

Experienced with patient care and support, providing essential daily assistance to ensure comfort. Utilizes effective communication to build trust and maintain patient confidentiality. Knowledge of best practices in healthcare hygiene and safety protocols.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

GNA

Acts Life Retirement
08.2024 - Current
  • Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
  • Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
  • Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
  • Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
  • Provided emotional support to patients and their families during challenging times, fostering trust and open communication.
  • Contributed to infection control efforts by adhering to strict hygiene protocols while performing various GNA tasks.
  • Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
  • Documented patient information and care activities in electronic health record.

CNA/MA

Eastern Shore Urgent Care
02.2023 - 08.2024
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

GNA

Chestertown Nursing and Rehab
04.2021 - 04.2024
  • Developed strong rapport with diverse patient populations, demonstrating cultural sensitivity and genuine empathy throughout interactions.
  • Enhanced quality of life for disabled patients by assisting them with adaptive equipment usage and mobility exercises.
  • Participated in interdisciplinary team meetings for comprehensive patient care planning, contributing valuable insights from GNA perspective.
  • Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Sales Advisor

Peebles Dept. Store Clinque
05.2018 - 07.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.

Education

High School Diploma -

Kent County Highschool
Worton, MD
05-2018

Skills

  • Willingness to learn
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Basic life support
  • Reliability
  • Excellent communication
  • Empathy and compassionate care
  • Active listening
  • Adaptability and flexibility
  • Calm under stress
  • Electronic charting
  • Client documentation
  • Patient scheduling
  • Medical terminology knowledge
  • Data entry
  • Reliable team player
  • Electronic health records
  • Immunization administration
  • Sales experience
  • Customer service experience
  • Brand awareness

Certification

  • CNA - Certified Nursing Assistant

Languages

English
Full Professional

Timeline

GNA

Acts Life Retirement
08.2024 - Current

CNA/MA

Eastern Shore Urgent Care
02.2023 - 08.2024

GNA

Chestertown Nursing and Rehab
04.2021 - 04.2024

Sales Advisor

Peebles Dept. Store Clinque
05.2018 - 07.2020

High School Diploma -

Kent County Highschool

Similar Profiles

CREATE PROFILE