Brittany Plotkin
Fort Mohave,AZ
Summary
Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project tracking, and problem-solving.
Overview
11
11
years of professional experience
Work History
Administrative Director/Project Manager
Brookfield Communities
02.2022 - Current
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Managed accounts payable and receivable for timely processing of transactions, resulting in optimal cash flow.
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Collected data, input records, and protected electronic files.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
Administrative Office Manager
Rudy Glass Company
11.2017 - 02.2022
- Independently manage daily operations of the office
- Greet all customers professionally and independently
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Compute accurate sales prices for purchase transactions
- Prepare and sell a broad range of customized merchandise to individuals and commercial accounts
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Work under strict deadlines and responded to service requests and emergency call-outs
- Prepare written proposals for small and large scale jobs
- Organized individual orders and deliveries
- Corresponded with manufacturers to organize deliveries / returns
- Maintained cleanliness of the office
Administrative Assistant / Pharmacy & Treatment Technician
Colorado River Animal Medical Center
07.2016 - 11.2017
- Performed cephalic and jugular venipuncture on large and small animals
- Processed laboratory tests and documented results
- Tracked laboratory supplies to maintain adequate stock
- Processing new and refill prescription requests
- Tracking and stocking all medications, including controlled substances
- Processing of insurance claim forms with required records
- Managing all social media and e-mail
- Assisting in product promotions
- Managing high call volume including emergency calls and personal voicemail
- Working closely with multiple physicians
- Managing all medical records requests and referrals
- Counting cash drawer and ensuring accuracy of book work
- Collecting payments for multiple services
- Sorting of lab results and distributing them to appropriate physician
- Follow-up calls to clients
- Surgery check-ins and discharges
Administrative Assistant/Medical Biller
All Womens Medical Center
04.2015 - 07.2016
- Input daily superbills to generate patient charges
- Assisted front office staff with heavy phone volume
- Checking in and checking out of pts
- Determined pt eligibility for different appointment types
- Educated pts of co-pays and deductible amounts
- Followed up with insurance companies on outstanding claims
- Claims tracking
- Collected mail and distributed it accordingly
- Made daily deposit slips
- Helped with credentialing for new billing contracts
- Input daily information into Microsoft excel with multiple formulas to calculate averages
- Worked closely with physicians to determine proper coding for procedures performed
- Scheduling and confirming pt appts
- Communicating between the medical assistants and pts
- Documented no-shows and cancellations
Customer Service
Trolley Stop Deli
07.2014 - 03.2015
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with coworkers and management
- Quickly and efficiently processed payments and made accurate change
- Followed all established restaurant practices and procedures
- Took initiative to find extra tasks when scheduled duties were completed
- Assisted management with monthly inventory control and weekly stock ordering
Administrative Assistant/Medical Assistant
Dr. Azher's Office
11.2013 - 06.2014
- Checked patients vital signs including blood pressure, pulse, and weight
- Collected specimens to send out for testing
- Assisted in various in office medical procedures
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Updated patient accounts and information on a daily basis
- Managed incoming and outgoing calls for busy medical office
- Scheduled and confirmed appointments for entire management team
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Coordinated admission processes and prepared medical records and agreement packets
- Handled and processed confidential patient information
Education
Coursework - HIPAA Compliance, Medical Terminology, Anatomy, Vital Signs, Mental Health, Basic Nursing Skills in Licensed Vocational Nursing
Kaplan College
San Diego, CA01.2015
Certificate Received. - Medical Billing and Coding with Managing a Medical Office
CESD Training
Online01.2014
High School Diploma - General Studies
Windward School For Adults
Kailua, HI01.2010
Skills
Project management
Computer skills
Project tracking
Client relations
Budgeting and forecasting
Document management
Project estimation and bidding
Budget control
Contract management
Cost control
Processes and procedures
Purchasing and procurement
Construction management
Data entry
Office administration
Accounts payable
Invoice processing
Quickbooks
Wire transfers
Expense reporting
Check processing
Vendor account monitoring
Microsoft office
Attention to detail
Problem resolution
Self-starter
Deadline-oriented
Typing Accuracy (70 WPM)
Strong organizational skills
Timeline
Administrative Director/Project Manager
Brookfield Communities
02.2022 - Current
Administrative Office Manager
Rudy Glass Company
11.2017 - 02.2022
Administrative Assistant / Pharmacy & Treatment Technician
Colorado River Animal Medical Center
07.2016 - 11.2017
Administrative Assistant/Medical Biller
All Womens Medical Center
04.2015 - 07.2016
Customer Service
Trolley Stop Deli
07.2014 - 03.2015
Administrative Assistant/Medical Assistant
Dr. Azher's Office
11.2013 - 06.2014
Coursework - HIPAA Compliance, Medical Terminology, Anatomy, Vital Signs, Mental Health, Basic Nursing Skills in Licensed Vocational Nursing
Kaplan College
Certificate Received. - Medical Billing and Coding with Managing a Medical Office
CESD Training
High School Diploma - General Studies
Windward School For Adults
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