Brittany Polisson
Crown Point,IN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Physical Therapy Technician
St. Mary Medical Center
Crown Point, IN
08.2017 - 01.2019
- Provided motivational support to patients throughout their therapy journey.
- Set up equipment for physical therapy treatments as instructed by the therapist.
- Observed patients during treatment to report any changes or concerns to the therapist.
- Answered questions from patients about proper form when performing exercise routines at home.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Helped with basic clinical needs and responded to patient requests.
- Inspected physical therapy equipment for damage and arranged for repair.
- Took calls and scheduled appointments for patients.
- Demonstrated proper body mechanics techniques to help prevent injury while performing exercises.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Conducted routine maintenance and safety checks on therapy equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Leasing Consultant
Sycamore Ridge Apartments
Vista, CA
02.2015 - 01.2016
- Contacted and followed up with tenants on renewal notices.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Conducted informative and personalized tours, resulting in new leases.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Responded to tenant requests for maintenance services in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
PRN Daycare Teacher
Holy Family Child Care Center
Crown Point, IN
06.2011 - 01.2015
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Administered first aid and medication in accordance with health and safety regulations.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Participated in staff meetings and professional development workshops.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Developed lesson plans and activities to engage children in learning.
- Assisted at the front desk when needed by answering phone calls, addressing customer concerns, creating schedules, checking students in and out, and accepting and recording payments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
Crown Point High School
Crown Point, IN06-2011
Skills
- Interpersonal communication
- Problem solving and critical thinking
- Time management and organization
- Multitasking
- Adaptability and flexibility
- Teamwork and leadership
- Software proficiency
- Computer literacy
- Customer service
- Attention to detail
References
References available upon request.
Timeline
Physical Therapy Technician
St. Mary Medical Center
08.2017 - 01.2019
Leasing Consultant
Sycamore Ridge Apartments
02.2015 - 01.2016
PRN Daycare Teacher
Holy Family Child Care Center
06.2011 - 01.2015
High School Diploma -
Crown Point High School
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