Brittany Polk

• Responded to inquiries, requests for use, and comments and complaints about the facility, equipment, and support services.
• Secured completed and signed forms related to reservations, liability and managing billing for facility usage, etc
• Maintained a calendar of event bookings, installations and repairs, a roster of preferred vendors, and databases of inquiries and alternate meeting facilities in the complex and surrounding area.
• Resolved scheduling conflicts.
• Arranged and lead walk-throughs by potential users, as needed.
• Coordinated event logistics and worked with internal and external contacts and “event hosts” to ensure the highest level of planning, preparation and execution for AV, hospitality, catering, room setup (including table and chair configuration), breakdown, cleanup, follow-up with vendors, etc.
• Maintained policies and procedures guides for external and internal users.
• Created safety measures and protocols to ensure convening space is compliant with all applicable regulations.
• Secured and compiled feedback after events from external and internal users.
• Setup and operated audio visual equipment for trainings, presentations, meetings, and conferences, assembled and disassembled audio visual equipment as needed,and tested equipment to ensure they were in good and safe working conditions

Responsibilities (Events)

• Solved unresolved guest issues using recovery services when needed.
• Composed Incident Reports for guest event issues and Worker's Compensation Reports for injured or sick Team Members.
• Responsible for operating the Guest Services hub and monitoring cameras and radio traffic, while acting as a liaison for all Department Management during events.
• Assisted guests with accessible seating accomodations, accessing their tickets via the AXS and TicketMaster apps, and worked with the Box Office and Premium Seating to find solutions for guest with other various seating issues and inquiries.
• Used AXS Back Office software and TM1 reports to monitor event attendance during the event and to compose a nightly report for venue management and Premium Seating.

Responsibilities (Administrative)

• Responded to guest complaints and recovery via email and over the phone.
• Assisted with various administrative-work such as data input and scanning, electronically storing event documents including attendance and ticketing reports.