Brittany Polk

• Developed strong client relationships through consistent communication and exceptional customer service.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
• Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Responded to inquiries from callers seeking information.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Checked guests' identification before serving alcoholic beverages.

-Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Detail Manager
• Managed a team of detailers, fostering a positive working environment and high-quality results.
• Initiated cross-training programs among employees, increasing overall skillset diversity within the team.+
• Vacuumed interiors of vehicles to remove dirt and debris.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Restored luster to vehicle interiors, including upholstery and vinyl.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Facilitated smooth transitions between different healthcare providers by preparing detailed summaries of patient encounters and transferring relevant information as needed.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Administering non-narcotic injections, such as B-12 shots.
• Completed externship while graduating college.