BRITTANY PORTER
Bacliff
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals.
Healthcare professional prepared for responsibilities of patient access and registration roles. Extensive experience managing patient admissions and coordinating with medical staff to ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality.
Overview
6
6
years of professional experience
Work History
Patient Access Registrar
Parallon
09.2024 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Packager
Sam's Club
09.2022 - 10.2024
- Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.
- Properly assembled boxes and crates to protect materials during transportation.
- Created an organizational system for over 50 pounds of food and home care products, which resulted in improved packing procedures and overall production rates.
- Trained new employees on warehouse protocols and answered task-related questions to assist with job role adjustment.
- Ensured that products were delivered on time in order to provide exceptional customer service.
Cashier
Bath & Body Works
01.2021 - 10.2022
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Educated customers about weekly discounted promotions to increase sales.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Counted the cash in the register drawer at the start and end of each shift.
- Was in charge of arranging and stocking Bath and Body Works merchandise.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Greeted customers with a smile and offered prompt and dedicated assistance.
Bartender/Server and ToGo
Hooters
11.2019 - 02.2021
- Informed the manager about any accidents, injuries, or unsafe working conditions.
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
- Promoted items on beverage lists and restaurant specials.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Oversaw a team of 15 employees and provided performance feedback.
- I'm in charge of the day-to-day operations, which includes all food services.
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
Education
Nursing - Some college (No degree) - Nursing
College of The Mainland
Texas City, TXHigh School - Digital Media
Ball High School
Galveston, TX01.2019
No Degree - Occupational Health And Safety
College of The Mainland
Texas City, TX08-2026
Skills
- Warehouse and fulfillment
- Supervision
- Organization
- Team building
- Team development
- Problem resolution
- Physically fit and agile
- Fast learner
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Customer service
Timeline
Patient Access Registrar
Parallon
09.2024 - Current
Packager
Sam's Club
09.2022 - 10.2024
Cashier
Bath & Body Works
01.2021 - 10.2022
Bartender/Server and ToGo
Hooters
11.2019 - 02.2021
Nursing - Some college (No degree) - Nursing
College of The Mainland
High School - Digital Media
Ball High School
No Degree - Occupational Health And Safety
College of The Mainland
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