Brittany Prandy
Yukon,OK
Summary
Dedicated and results-driven professional with a Bachelor's degree in Business and a proven track record of success in various roles within the financial and customer service sectors. Seeking a challenging position that allows me to leverage my skills and experiences as an Assistant Manager, Member Service Representative, Collection Specialist, and Billing Specialist to contribute to the growth and success of a dynamic organization.
Overview
10
10
years of professional experience
Work History
Billing Specialist
180 Medical
08.2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Collection Specialist
Hertz Rental Car
09.2019 - 08.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed and documented collection procedures and policies to comply with government regulations.
Member Service Representative
Tinker Federal Credit Union
12.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Assistant Manager
Enterprise Holdings
08.2013 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Business
Mid-America Christian University
Oklahoma City, OK05.2012
Skills
- Medical Transport Billing
- Diagnostic Codes
- Information Updates
- Billing Dispute Resolution
- Medical Billing and Collections
- Customer Service and Assistance
- Customer Account Management
- Compliance Requirements
- Team Relationships
- Customer Relations
- Negotiation and Conflict Resolution
Timeline
Billing Specialist
180 Medical
08.2021 - Current
Collection Specialist
Hertz Rental Car
09.2019 - 08.2021
Member Service Representative
Tinker Federal Credit Union
12.2018 - 09.2019
Assistant Manager
Enterprise Holdings
08.2013 - 10.2018
Bachelor of Science - Business
Mid-America Christian University
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