Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Pratt

Cardlock Administrator
Klamath Falls,OR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cardlock Administrator

Ed Staub & Sons
08.2022 - Current
  • Data Entry
  • Upload fuel costs
  • Upload transactions
  • Request and file fire marshal documents
  • Set up state and federal tax exemptions
  • Create new accounts
  • Resolve issues with customers cards
  • Resolve electronic issues with fuel pumps
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.

CSA - Customer Service Associate

Umpqua Bank
12.2019 - 08.2022
  • Open new accounts, IRA's, Trust accounts
  • Process transactions
  • Verify customer identity
  • Maintain important files
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Update account information
  • Complete payment for loan payments
  • Provide information regarding products and services closing accounts
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.

Member Service Representative

Pacific Crest Federal Credit Union
12.2017 - 12.2019
  • Open new memberships, IRA's, Trust accounts
  • Process transactions
  • Resolve members problems
  • Maintain important files
  • Update account information
  • Complete payment for loan payments
  • Provide information regarding products and services
  • Educated and engaged customers with new bank products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Cross-sold bank services and products to uplift customer investments.
  • Generated account activity reports to identify upgrade and sales opportunities.

Guest Service Representative

Washington Federal
03.2016 - 12.2017
  • Process checking and savings transactions
  • Maintain important files
  • Update account information
  • Handled customer complaints to satisfy and retain guests.
  • Complete payment for loan payments and money orders
  • Provide information regarding products and services
  • Balance cash drawer
  • Set and close vault
  • Cash Orders
  • Opening and closing accounts

Guest Service Associate

WorldMark
05.2015 - 03.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Recommended top dining and entertainment options for guests in the area.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Check guests in
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Copy and fax documents
  • Delegate responsibilities to appropriate departments

Apparel Associate

Fred Meyer
10.2011 - 06.2014
  • Assisting customers with questions
  • Occasional Person in Charge
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Used POS system to process sales, returns and exchanges.
  • Operated cash register to complete cash, check and credit card transactions.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Cleaned, closed, and secured store at end of shift.
  • Called other Fred Meyer locations to have items transferred to local store
  • Cashier back up
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Close communication with other employees

Education

High School Diploma -

Eagle Ridge High School
Klamath Falls, OR
06.2010

Skills

  • Customer Service
  • Call Center
  • Customer Care
  • Receptionist
  • Scheduling
  • Inventory
  • Guest Services
  • Cash handling
  • Microsoft Office
  • Personable and Approachable
  • Verbal and Written Communication
  • Documentation

Certification

  • CNP - Certified Notary Public

Timeline

Cardlock Administrator

Ed Staub & Sons
08.2022 - Current

CSA - Customer Service Associate

Umpqua Bank
12.2019 - 08.2022

Member Service Representative

Pacific Crest Federal Credit Union
12.2017 - 12.2019

Guest Service Representative

Washington Federal
03.2016 - 12.2017

Guest Service Associate

WorldMark
05.2015 - 03.2016

Apparel Associate

Fred Meyer
10.2011 - 06.2014

High School Diploma -

Eagle Ridge High School

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Brittany PrattCardlock Administrator