Brittany Preston
Vinton,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
19
19
years of professional experience
Work History
Pt Access Representative
Carilion Roanoke Memorial Hospital
Roanoke, VA
11.2007 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Reported liabilities and risk management concerns to supervisor for review.
- Stayed current on community-based resources and services useful to patients.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Screened patients for eligibility for state, local and federal assistance programs.
- Counseled patients on potential financial liabilities and payment requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Trained new hires on products and services, best practices and protocols
Customer Service Associate Cashier
Kroger
Vinton, VA
01.2007 - 11.2007
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Troubleshot shortages and overages to support quality control efforts.
- Reviewed account and service histories to identify trends and resolve issues.
- Ran fuel center
Dry Cleaner Customer Service Representative/Cashier
Concord Cleaners
Centerville, OH
02.2006 - 12.2006
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Tagged clothing for cleaning processes
Food Service Worker/Cashier
Super Subby's
Centerville, OH
06.2005 - 01.2006
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Filled and served various beverages for customers.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Made meals in accordance with company standards and requirements.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Washed, peeled and seeded fruits and vegetables.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed recipes and customer requests to prepare meals.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
High School Diploma -
Centerville High School
Centerville, OH05.2005
Some College (No Degree) - Biological Science
Sinclair Community College
Dayton, OHSkills
- Biohazard Disposal
- Health Education
- Medical Records Review
- Infection Control
- Data Entry
- Supply Restocking
- HIPAA
- Medical Records Maintenance
- Quality Control
- Patient Flow Management
- Documentation Management
- Sanitation and Sterilization
- Patient Support
- Staff Management
- Medical Records Management
- Customer Service
References
- Virginia Frazier (540) 224-5575
- Jennie Hilton (540) 510-6487
Timeline
Pt Access Representative
Carilion Roanoke Memorial Hospital
11.2007 - Current
Customer Service Associate Cashier
Kroger
01.2007 - 11.2007
Dry Cleaner Customer Service Representative/Cashier
Concord Cleaners
02.2006 - 12.2006
Food Service Worker/Cashier
Super Subby's
06.2005 - 01.2006
High School Diploma -
Centerville High School
Some College (No Degree) - Biological Science
Sinclair Community College
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