Dedicated Phlebotomist/Customer Relationship Manager skilled in blood collection, electronic documentation, and infection control. Committed to providing exceptional patient care and training new associates to enhance team performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
Elite-Diagnostic
Richland, Mississippi
12.2025 - Current
Collected blood samples from patients using proper techniques and equipment.
Prepared and labeled specimens for laboratory analysis accurately.
Followed infection control protocols to prevent contamination during procedures.
Documented patient information and sample data in electronic systems diligently.
Participated in training sessions to enhance skills and knowledge in phlebotomy practices.
Team Leader
Wal-Mart Supercenter
Petal, Mississippi
01.2007 - Current
Led team in daily operations, ensuring efficient workflow and customer satisfaction.
Managed inventory levels, coordinating restocking and product displays effectively.
Resolved customer inquiries and complaints to enhance shopping experience.
Implemented safety protocols, promoting a secure environment for staff and customers.
Collaborated with management to develop promotional strategies for sales events.
Maintained a positive work environment that promoted collaboration between team members.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Delegated daily tasks to team members to optimize group productivity.
Behavioral Health Assistant
Millcreek of Magee
Magee, Mississippi
02.2009 - 07.2010
Assisted in daily patient care and support activities at a behavioral health facility.
Monitored patient behavior, documenting observations for treatment team evaluations.
Provided crisis intervention, ensuring safety and de-escalation of tense situations.
Developed a trusting relationship with clients by actively listening and responding appropriately.
Monitored vital signs and reported changes to healthcare team.