Brittany Prichard
Souderton,PA
Summary
Dedicated customer service professional with proven ability to prioritize and multi-task in fast-paced environments. Demonstrates exceptional judgment in balancing customer, employee, and company objectives. Excels in communication, problem-solving, and adaptability to consistently exceed customer service goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The GIANT Company
11.2017 - Current
- Coordinated essential activities in the department like handling customers, ensuring adequate stock levels, and organizing merchandise.
- Guided team members and offered continuous training for top-notch customer satisfaction
- Mitigated risk factors by analyzing and addressing shrink issues
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Facilitated both structured and casual feedback for development
- Enhanced team expansion through recognizing potential areas of growth
- Examined feedback targeting improvements in customer service methods
Giant Direct Regional Coordinator
The GIANT Company
01.2019 - 05.2022
- Launched 18 Giant Direct locations across regions 134, 136, and 144
- Implemented numerous system upgrades regionally
- Enhanced store team coordination for capacity improvement
- Managed recruitment processes, evaluating potential hires
- Created an out-of-stock system to boost efficiency and satisfaction that was adopted brand wide
- Led training programs focused on boosting departmental expertise
- Created visually engaging slides to emphasize regional metrics
- Engaged team in resolving identified issues affecting productivity.
- Ensured newly hired staff received comprehensive training on various company initiatives
- Assisted in resolving challenges in customer service and sales operations
Front End Hourly Roles & Key Carrier
The GIANT Company
12.2011 - 11.2017
- Regional Cash Office and Checkout Coach Trainer - 2017
Education
Essential Leadership Skills- Application Course
01-2024
Insights Discovery Class
01-2023
Human Resources 102 Course
01-2023
Human Resources 101 Course
01-2020
Skills
- Regional Store Leadership
- Customer Relations
- Safety Lead Certified
- Analytical Problem Solving
- Team Building and Leadership
- Meticulous Attention to Detail
- Regulatory Compliance
- Mentorship Development
- Rapid Skill Acquisition
- Effective Communication
- Customer Engagement
Timeline
Giant Direct Regional Coordinator
The GIANT Company
01.2019 - 05.2022
Assistant Store Manager
The GIANT Company
11.2017 - Current
Front End Hourly Roles & Key Carrier
The GIANT Company
12.2011 - 11.2017
Essential Leadership Skills- Application Course
Insights Discovery Class
Human Resources 102 Course
Human Resources 101 Course
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