Brittany Puente
Corpus Christi,TX
Summary
Dedicated law enforcement professional with a proven track record at Kingsville Police Department, skilled in report writing and relationship building. Successfully reduced criminal activity through proactive policing and effective de-escalation techniques, ensuring community safety and trust. Committed to integrity and maintaining a secure environment in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
Kingsville Police Department
05.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Conducted searches of individuals, vehicles and premises.
Correctional Officer
Geo Group Inc
01.2022 - 06.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Documented inmate behavior and activities in logbooks.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Correctional Officer
Nueces County Sheriff's Office
02.2021 - 09.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Customer Service Representative
Alorica
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded proactively and positively to rapid change.
Cashier
Lowes Home Improvement
06.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree -
South Texas College
McAllen, TXDel Mar College
Corpus Christi, TXHigh School Diploma -
Penn Foster High School
09-2017
Skills
- Report writing
- Integrity and honesty
- Relationship building and management
- De-escalation techniques
- Problem-solving
- Crime prevention strategies
- Crime scene preservation
- Search and seizure laws
- Defensive tactics training
- Evidence collection protocols
- Traffic laws
- Court preparation
- Traffic control
- Interrogation techniques
- Fingerprinting
Accomplishments
SABA Course Award
Building Searches Award
Tire Deflation Stick Award
Patrol Procedures Award
Collection and Preservation of Evidence Award
Accident Investigations Award
Traffic Control Award
ASP Baton and Handcuffing Award
Basic Handgun Qualification Award
Patrol Rifle Course Award
Standardized Field Sobriety Testing
TASER 7 Operator Qualification
Ballistic Shield Training Award
Top Grad Award (Hidalgo Police Department)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Emergency Medical Technician (EMT) Certification
- Basic Peace Officer License PID (504529)
Timeline
Police Officer
Kingsville Police Department
05.2024 - Current
Correctional Officer
Geo Group Inc
01.2022 - 06.2024
Correctional Officer
Nueces County Sheriff's Office
02.2021 - 09.2021
Customer Service Representative
Alorica
01.2020 - 01.2021
Cashier
Lowes Home Improvement
06.2018 - 03.2019
No Degree -
South Texas College
Del Mar College
High School Diploma -
Penn Foster High School
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