Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Avery Lee

Scottsdale,AZ

Summary

Resourceful Client Support Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

11
11
years of professional experience

Work History

Account Manager, Client Support Manager

Market Leader
01.2020 - 10.2023
  • Liaised with the company’s senior leadership to implement training programs; facilitate training sessions, educating Real Estate
  • Agents on how to scale business with their leads
  • Maintained a pipeline of over 200 agents monthly and lead meetings with real estate agents to devise strategies for increasing the number of potential customers and discussing prospective success, ultimately leading to an increase in customer base
  • Ensured individual sales results are maintained above the monthly target quota by providing sales and CRM oversights to real estate agents, thereby driving the continuous increase in profitability
  • Consistently exceed sales quotas, including 125% to quota in 2020 and 110% to quota in 2021
  • Initiated 40-50 phone calls daily and ensure clients are informed of other services or actions that may result in greater success
  • Prepared account progress reports and submitted them to clients and senior executives
  • Successfully qualify leads for new sales opportunities; develop strategic plans for converting prospects into customers; manage sales pipeline and close new accounts
  • Recognized for consistent top-tier performance as an Account Manager, consistently ranking within the top three on the AM team
  • Influential Communicator Critical Thinker Confident Decision Maker
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Account Manager/Client Support Manager

Zones, Inc
01.2016 - 01.2019
  • Forecasted opportunities and managed relationships using Microsoft Dynamics as a Client Relationship Management (CRM)
  • Made and recorded an average of 50-100 calls daily to establish new relationships with new and existing accounts and realized of set monthly quota; recognized as the monthly “Top cold caller Award “🥇and Appointments
  • Collaborated with over 2,500 software and hardware partners to run marketing and sales campaigns, achieving business goals
  • Successfully converted clients and oversaw the management of a portfolio of over 50 Enterprise clients
  • Spearheaded the sales of innovative technology solutions as a value-added reseller (VAR) to Enterprise clients in the
  • Built and maintained relationships with successfully converted clients and oversaw the management of a portfolio of over 50
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Account Manager

Innovative Scaling Technologies
01.2013 - 01.2016
  • Performed prospecting and account mapping activities to understand the market, identify specific target accounts, and develop ways to ensure resources were effectively utilized
  • Consistently ranked in the top 3 of Account Managers
  • Liaised with Channel Partners in the Seattle market to create new business opportunities; collaborated with the sales department to build and manage relationships with new and existing client accounts
  • Directed the development and implementation of plans to ensure service delivery met/exceeded client expectations and worked with internal teams, such as sales, product, engineering, and customer success, to guarantee success in operations
  • Coordinated operations resulting in the realization of monthly quota and kept abreast of trends, changes, and competitor actions that could affect the company’s list of clients
  • Initiated 50 outbound calls daily to prospects and scheduled ten appointments/week for the Sales Engineer to improve efficiency and productivity.

Skills

  • Partnership & Relationship Building Cross-Group Collaboration Problem
  • Presenting & Facilitation
  • Sales Strategy
  • CRM /Salesforce/Zoho/ Hubspot
  • Outbound Prospecting/50/100 calls
  • Business Growth: Stays abreast of the market landscape, identifying significant business opportunities, analyzing present & future
  • Trends, and facilitating the implementation of customer-centric plans & initiatives
  • Customer Communication: Deals with internal and external clients/customers at all levels to ensure successful communication
  • Sales: Ingeniously turns untapped potential into lucrative business results by closely identifying and analyzing diverse trends
  • Business Relationship Management
  • Product Knowledge
  • Problem Resolution
  • Customer Service
  • Customer Relationship Management (CRM)

Affiliations

Results-producing professional with extensive experience in prospecting, business-to-business B2B sales, and consultative selling. KEY QUALIFICATIONS Proven track of excellence in developing and implementing robust strategic plans to expand business horizons, skyrocketing sales to attain revenue milestones, and providing efficient commercial solutions/services by complying with client needs. Instrumental in building impeccable pipelines, overseeing large territories, and expanding accounts. Successful at conforming to new challenges, quickly adapting to change, and taking on new challenges.

Timeline

Account Manager, Client Support Manager

Market Leader
01.2020 - 10.2023

Account Manager/Client Support Manager

Zones, Inc
01.2016 - 01.2019

Account Manager

Innovative Scaling Technologies
01.2013 - 01.2016

Similar Profiles

CREATE PROFILE
Avery Lee