Summary
Overview
Work History
Education
References
Timeline
Generic

Brittany Purcell

Baltimore,MD

Summary

Professional with the skills needed to properly explain programs, policies, and procedures to clients of all cultures and ethnicities. Detailed oriented and experienced with client needs assessment expertise and eligibility requirement understanding. Friendly and engaging team player able to inspire staff to perform their best. Capable of establishing working relationships with clients, community resources and other agency staff.

Overview

8
8
years of professional experience

Work History

Executive Director

Companions Inc.
07.2021 - Current
  • Adhere to all Development Disabilities Administration policies and procedures
  • Oversee and serve as primary contact all program staff to ensure quality provision of all program services
  • Develop comprehensive goals for performance and growth strategies
  • Effectively resolve issues and conflicts in a practical and healthy manner
  • Lead, direct, inspire and hold employees accountable to achieving agreed-upon commitments and live the values of the organization
  • Work to ensure clarity in communications and compliance to systems
  • Trained and mentored new employees on industry practices and business operations
  • Effectively communicate with families, and individuals to assure adequate servicing needs
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.

Program Manager

Companions Inc.
11.2018 - 07.2021
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Claims Billing Specialist (Part Time)

Created For Greater LLC
09.2021 - Current
  • Completed billing in accordance with the Behavioral Health Administration
  • Complete claims in a timely and accurate billing for, and authentication of the services provided to clients
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues
  • System completion through Incedo/Optum Maryland
  • Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.

Vocational Program Coordinator

Advantage Psychiatric Services LLC
04.2016 - 11.2018
  • Demonstrate understanding and sensitivity to serving culturally diverse and/or special needs population while maintaining confidentiality
  • Liaison between the Vocational residents and different Baltimore City/County Organizations for client resources
  • Conduct intake assessments with new clients for entry into the program explaining agencies policies, procedures, processes, program rules, and regulations
  • Coordinates with other professionals within and outside of the agency to create an interdisciplinary team approach when working with clients
  • Preparation of client records for internal and external audits according to COMAR regulations
  • Supervise and participate in biweekly meetings with Vocational staff to review client treatment plans which fosters short term and long-term goals, IVP's, reviewing of documentation and deadlines
  • Document and completed all client authorization data in the Beacon Health System (Value Options)
  • Completed all monthly and quarterly documentation and reporting.

Education

Licensed Graduate Professional Counselor (LGPC) -

National Certification Examination
Maryland
01.2024

Masters of Arts Community Counseling -

Argosy University
Arlington, VA
01.2014

Bachelor of Arts Psychology -

Bennett College for Women
Greensboro, NC
01.2011

References

Available Upon Request

Timeline

Claims Billing Specialist (Part Time)

Created For Greater LLC
09.2021 - Current

Executive Director

Companions Inc.
07.2021 - Current

Program Manager

Companions Inc.
11.2018 - 07.2021

Vocational Program Coordinator

Advantage Psychiatric Services LLC
04.2016 - 11.2018

Licensed Graduate Professional Counselor (LGPC) -

National Certification Examination

Masters of Arts Community Counseling -

Argosy University

Bachelor of Arts Psychology -

Bennett College for Women

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Brittany Purcell