Brittany Pushard
Chelsea,ME
Summary
Accomplished Office Manager with a proven track record at Pushard's Powersports, enhancing customer loyalty through exceptional service and critical thinking. Expert in Microsoft Excel and problem-solving, I've significantly improved financial reporting accuracy and streamlined billing processes, demonstrating a strong ability to manage both customer relations and complex data with efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
M.A. Haskell Fuel Co
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Responded to customer requests for products, services, and company information.
Billing Specialist
Employment Specialist of Maine
06.2011 - 01.2014
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Office Manager
Pushard's Powersports
05.2006 - 01.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Placed orders, billed invoices
- Tracked inventory
Education
Bachelor of Science - Business Administration And Management
University of Maine, Augusta
Augusta, ME05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
Timeline
Customer Service Representative
M.A. Haskell Fuel Co
10.2022 - Current
Billing Specialist
Employment Specialist of Maine
06.2011 - 01.2014
Office Manager
Pushard's Powersports
05.2006 - 01.2011
Bachelor of Science - Business Administration And Management
University of Maine, Augusta
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