Brittany Qualls
Associate HR Operations Specialist
Plano,TX
Summary
Knowledgeable HR Operations Specialist with solid background in leave management and employee relations. Coordinated numerous leave cases with efficiency and compliance, ensuring smooth transitions and minimal disruptions. Proven experience supporting core HR functions in a fast-paced corporate environment. Skilled in processing and managing employee data, including FMLA, Short-Term Disability, and other LOA cases. Demonstrated excellent attention to detail and strong organizational skills in managing complex schedules and documentation, providing responsive support to employees and HR partners. Committed to operational excellence and continuous improvement in all aspects of HR service delivery.
Overview
7
7
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
HR Leave of Absence Coordinator/ HR Operations Specialist
Keurig Dr. Pepper
Frisco, TX
08.2023 - 06.2025
- Maintain employee data within HR systems (Workday), ensuring accuracy across personnel records.
- Provide HR support for employees and managers, including case resolution, data audits, and process documentation.
- Partner with payroll, worker’s compensation, benefits, and compliance teams to support seamless execution of HR operations.
- Review, and monitor employee status changes, including CBA changes, terminations, and leaves of absence.
- Monitor and support HR compliance by maintaining accurate records and aligning with internal policies and legal requirements.
- Managed end-to-end administration of employee leaves, including FMLA, Short-Term Disability, Parental Leave, Military Leave, and ADA accommodations.
- Acted as the primary point of contact for HR Business Partners and managers regarding LOA processes, ensuring compliance with federal/state regulations and company policy.
- Collaborated with third-party vendors (e.g., UNUM, Aflac) to ensure timely and accurate processing of leave cases.
- Maintained confidentiality and handled sensitive medical and personal employee data in accordance with HIPAA and company standards.
Dispatch Supervisor
USPS
Haslet, Texas
04.2021 - 08.2023
- Coordinated daily transportation logistics, including scheduling of inbound and outbound trucks and routing assignments for maximum efficiency
- .Managed approximately 30 incoming calls and emails per day
- Monitored employee performance, provided coaching and feedback, and enforced adherence to safety and operational protocols.
- Communicated with organizations, drivers, and external carriers to resolve delays, reroute shipments, and minimize service disruptions.
- Maintained accurate dispatch logs, transportation reports, and operational documentation for audits and performance tracking.
- Trained new employees on dispatch procedures, time management, equipment operation, and safety policies.
- Collaborated with union representatives and management to address staffing needs and resolve personnel issues in compliance with labor agreements.
- Conducted inspections and ensured all transportation vehicles and mail containers met USPS standards for security and efficiency.
Family Engagement Liaison
Arlington ISD
04.2018 - 08.2023
- Acted as a key bridge between schools and families to strengthen home-school partnerships and improve student success.
- Coordinated and facilitated family workshops, events, and outreach programs to promote academic involvement and community engagement.
- Served as a resource for parents, providing information on district services, programs, and academic support opportunities.
- Collaborated with teachers, counselors, and administrators to identify student/family needs and connect them with relevant support services.
- Conducted home visits and follow-up communication to address absenteeism, academic concerns, and family outreach initiatives.
- Maintained accurate records of parent participation, outreach activities, and student support cases in compliance with district policies.
- Developed culturally responsive communication strategies to engage diverse families and support language access where needed.
- Promoted awareness of district goals and student achievement efforts through newsletters, meetings, and parent engagement platforms.
Education
High School Diploma -
Monte Vista High School
San Diego, CaliforniaCourse Work - General Education and Business Management
Sacramento City College
Sacramento, CaliforniaMedical Assistant Certificate - undefined
Kaplan College
Sacramento, CaliforniaCompleted Hours Towards A.A. - Business Management
American River College
Sacramento, CaliforniaSkills
- 80WPM
- Proficient with Workday
- Microsoft Excel
- ServiceNow
- Kronos
- Employee Relations Support
- Time-Critical Decision Making
- Union Collaboration
Compliance monitoring
Insurance claims
Teamwork
Problem-solving
HRIS systems
Employee relations
Microsoft office
Certification
Training Certificate in Paid Family Leave for Multiple States- August 2025
Timeline
Training Certificate in Paid Family Leave for Multiple States- August 2025
08-2025
HR Leave of Absence Coordinator/ HR Operations Specialist
Keurig Dr. Pepper
08.2023 - 06.2025
Dispatch Supervisor
USPS
04.2021 - 08.2023
Family Engagement Liaison
Arlington ISD
04.2018 - 08.2023
Course Work - General Education and Business Management
Sacramento City College
Medical Assistant Certificate - undefined
Kaplan College
Completed Hours Towards A.A. - Business Management
American River College
High School Diploma -
Monte Vista High School
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