Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Brittany Quick
Irmo
Summary
Overview
11
years of professional experience
Work History
American Fidelity
Customer Advocate Specialist
07.2022 - Current
Job overview
- Researched problems with benefits, accounts and services with speed and accuracy.
- Maintained records of general customer service data as well as customer complaints and results using Salesforce.
- Verified details with policyholders and requested additional information.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed provider coding information to report services and verify correctness.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Conduent
Senior Customer Service Specialist
06.2016 - 07.2022
Job overview
- Assessed child support cases to determine appropriate case action.
- Reviewed and maintained child support files and databases.
- Maintained current knowledge of child support policies and procedures, family law and federal regulations.
- Monitored cases and reviewed to determine eligibility for closure.
- Conducted detailed investigations to locate individuals, verify employment and determine assets.
- Executed appropriate case action to locate absent parents.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Prepared documentation of administrative and legal actions related to child support orders.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Conduent Business Services
Implementation Specialist
06.2014 - 12.2016
Job overview
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Christian Kingdom Academy
High School Diploma
07.2007
University Overview
Skills
- Accurate transaction management
- Experience with CRM systems
- Complaint handling
- Strategic customer engagement
- Detail-oriented efficiency
- Data management proficiency
- Client account oversight
- Customer support expertise
- Developing client relationships
- Skilled in task management
- Collaborative partnership development
- Efficient file management skills
- Supportive cooperation skills
- Technical support expertise
- Salesforce expertise
- Meticulous in work quality
- Efficient claims handling
- Healthcare privacy regulations
- Verification of insurance coverage
- Experienced with healthcare software solutions
- Skilled in medical terminology usage
- Experience with ICD codes
Timeline
Customer Advocate Specialist
American Fidelity
07.2022 - Current
Senior Customer Service Specialist
Conduent
06.2016 - 07.2022
Implementation Specialist
Conduent Business Services
06.2014 - 12.2016
Christian Kingdom Academy
High School Diploma
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