Brittany Quimby

Spring,TX

Summary

Accomplished Store Manager at Hollywood Feed, adept in customer service and inventory management, significantly enhanced customer satisfaction through innovative training programs. Leveraged problem-solving and outstanding communication to foster team cohesion and drive sales, demonstrating a profound impact on operational efficiency and community engagement.

Overview

years of professional experience

Work History

Store Manager

Hollywood Feed

06.2017 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Interacted well with customers to build connections and nurture relationships.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Rotated merchandise and displays to feature new products and promotions.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Papa Johns

03.2015 - 06.2017

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Oversaw daily operations to maintain store cleanliness and organization.

Dog Trainer

Self Employed

05.2013 - 03.2015

Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
Observed dogs in various settings to determine behavioral concerns and problems.
Evaluated animals to determine temperaments, abilities and aptitude for training.
Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Consulted with owners to discuss behavioral concerns and determine final goals.
Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Kept animals stimulated with variety of enrichment activities.
Created innovative ways to teach animals new behaviors and tricks.

Customer Support Manager

Petsmart

04.2008 - 06.2013

Managed a team of customer support representatives, providing ongoing training and development opportunities.
Streamlined the customer support process for faster resolution times and improved customer experience.
Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Collaborated with cross-functional teams to address recurring customer issues and improve overall product quality.
Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Discovered and resolved complex customer issues to reduce negative impact to business outcomes.

Education

Associate of Science - Science

Brazosport College

Lake Jackson, TX

05-2015

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Store opening and closing

Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management

Timeline