Brittany Quintana
Arcadia,CA
Summary
Organized and dedicated professional with proven successful years in providing exceptional customer service in fast-paced environments within multiple industry's. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Finance Document Specialist
BMW Of Monrovia
01.2022 - 06.2023
- Prepared documents for daily deals in accordance with project manager, team or client specifications containing 50- 60 pages of documents each deal.
- Transmitted deals documents, organized revisions and tracked changes.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Obtain approvals from finance sources for all deals
- Process customer payments via cash, card etc. with payments ranged from $1,000.00 to $60,000.00; Kept daily invoices of all payments received.
- Trained new hire document specialists.
Coach & Personal Trainer
Entity Fitness
01.2020 - 03.2023
- Motivated athletes to become stronger, more agile and more effective through training habits .
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results and increased sales monthly by 10%.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Participated in fundraising events, helping team bring in funds for enhancing gym and members experience.
- Trained athletes in proper use of equipment for safety and maximum results.
- Established clear benchmarks for performance and monitored individual and team progress.
Administrative Assistant
California Business Bureau
01.2011 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff. Managed estimated 150 to 250 inbound calls daily.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail, restocked supplies and placed purchase orders to maintain adequate stock levels.
- Generated reports via Excell to be emailed company wide and Contracts for company clients.
- Handled client correspondence and tracked records to foster office efficiency regarding patient settlement contracts.
- Processed payments.
- Managed Access databases converting complex data into easy-to-interpret data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Conducted insurance verification in order to complete billing.
- Communicated with patients regarding payments on outstanding accounts and filed financial documentation for accounting purposes.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Cashier & RTV Warehouse Associate
Sears
01.2007 - 01.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Monrovia High School
Monrovia, CASkills
- Project Management
- Database Management
- Data Logging
- Document Creation and Distribution
- Project Support
- Workflow Coordination
- Invoicing Support
- Workflow Management
- Departmental Support
- Customer Accounts Management
- Office Organization
- Document Verification
- Customer Satisfaction
Timeline
Finance Document Specialist
BMW Of Monrovia
01.2022 - 06.2023
Coach & Personal Trainer
Entity Fitness
01.2020 - 03.2023
Administrative Assistant
California Business Bureau
01.2011 - 01.2022
Cashier & RTV Warehouse Associate
Sears
01.2007 - 01.2011
High School Diploma -
Monrovia High School
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