Brittany Quintero
Summary
Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in microsoft and fluent in English. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Scheduling Specialist
Anthony Medical and Chiropractic Center
12.2023 - 05.2024
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- preparing standard registration forms, and prioritizing phone calls, emails, and request as necessary.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using a specific software.
Front Desk Receptionist
Armed Service YMCA
02.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
TTEC
04.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Courtyard Customer Service
Haven for Hope
09.2017 - 12.2019
- Monitor all areas of the facility to ensure compliance with facility rules, policies, procedures, and protocols.
- Respond to clients requests, complaints, and injuries.
- Address procedural violations with clients to ensure a clear understanding of expectations and to assist clients with achieving compliance.
- Conduct orientation, assign beds and lockers, issue linens/personal supplies and other items to new clients entering services.
- Exit Clients upon receiving notice they are exiting the campus and secure belongings in accordance with procedures.
- Sign in/out, brief and provide direction and needed assistance to volunteers.
- Identify and respond to any Client who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services.
- Partner with all Haven and Partner staff to ensure excellence in services provided to Members.
- Carries hand radio and/or cell phone and responds immediately to all calls and takes appropriate action in coordination with Haven management
- Perform other duties as assigned by a supervisor.
Customer Service Representative
Teleperformance
12.2018 - 07.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
SanAntonio Leadership Academy
San Antonio, TX11.2016
Skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Professional telephone demeanor
- Calendar Management
- Strong Work Ethic
- Time Management
- Listening Skills
- Verbal and written communication
- Critical Thinking
- Call center experience
- Microsoft Excel
Timeline
Scheduling Specialist
Anthony Medical and Chiropractic Center
12.2023 - 05.2024
Front Desk Receptionist
Armed Service YMCA
02.2023 - 11.2023
Customer Service Representative
TTEC
04.2020 - 11.2022
Customer Service Representative
Teleperformance
12.2018 - 07.2019
Courtyard Customer Service
Haven for Hope
09.2017 - 12.2019
High School Diploma -
SanAntonio Leadership Academy
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