Brittany Ragan
Covington,GA
Summary
Versatile Senior Officer experienced at planning, implementing and assessing work. Solid background with advanced skills in maintaining facilities, managing supplies, and developing strong teams. Seeking to apply years of experience to pursue a challenging position with room for advancement.
Highly skilled Customer Service Specialist Manager with proven record in handling customer issues and driving customer satisfaction. Strong experience in developing and implementing effective customer service policies, processes, and standards to elevate company reputation. Known for strong leadership skills, adept at training and managing diverse teams to deliver exceptional customer care. Instrumental in reducing escalations through proactive team coaching and problem-solving expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Animal Services Senior Officer
Morgan County Board of Commissioners
Madison, GA
07.2014 - Current
- Developed policies and procedures to ensure compliance with local regulations.
- Managed budgets for various programs, ensuring proper allocation of resources.
- Supervised staff training sessions to improve service delivery and operational efficiency.
- Enforced local animal control laws and regulations for community safety.
- Made contact with rescues to help get animals out of the shelter and into foster homes.
- Created a volunteer program and had it approved by the board of commissioners.
- Cleaned the animals area daily and made sure they had what was needed for them to thrive.
- Completed all paperwork and reports in a timely manner.
- Assisted with investigations into violations of animal cruelty laws or other related infractions.
- Managed daily operations at the animal shelter including cleaning cages, feeding and watering animals, scheduling appointments for adoptions and surrenders, as well as providing general care.
- Responded to and investigated animal-related complaints from the public.
- Prepared court documents and testified in court proceedings as necessary.
- Responded to calls regarding stray or dangerous animals in a timely manner.
- Facilitated the return of lost pets to their rightful owners whenever possible.
- Maintained detailed records for all cases handled by the animal control unit including incident reports and euthanasia logs.
- Euthanized sick, injured, or aggressive animals according to established protocols.
- Educated pet owners on responsible pet ownership practices such as spaying and neutering, vaccinations, licensing requirements.
- Attended conferences and workshops related to best practices in animal control services.
- Provided training and guidance to new animal control officers on policies, procedures, and safety protocols.
- Investigated reports of animal abuse and issued citations and warnings.
- Answered public inquiries, regarding animal control operations.
Cleaner
Merry Maids
Conyers, Georgia
11.2013 - 07.2014
- Maintained cleanliness and organization of residential spaces for clients.
- Utilized various cleaning tools and products to ensure thorough sanitation.
- Followed established safety protocols while handling cleaning chemicals.
- Communicated effectively with clients to address specific cleaning needs.
- Managed time efficiently to complete assigned tasks within scheduled hours.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Transported trash bags to designated disposal areas.
- Emptied wastebaskets and replaced liners.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
Assistant Manager
Stone Mountain Park
Stone Mountain, Georgia
06.2010 - 11.2013
- Supported team in daily operations and strategic planning initiatives.
- Trained staff on company policies and customer service standards.
- Oversaw inventory management and supply chain logistics efforts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Science - Criminal Justice
Athens Technical College
Athens, GA12-2022
Skills
- Animal control enforcement
- Community safety
- Animal care
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Time management
- Adaptability and flexibility
- Policy enforcement
- Incident reporting
- Forklift operation
- Safety awareness
- Barcode scanning
- Warehouse support
Affiliations
- I care for and keep many types of animals from dogs to snakes.
- Follow direction on hobbies like diamond painting and color by number books.
Certification
- Euthanasia Certification January 2025.
- Forklift Certification July 2011.
Languages
English
Professional
French
Elementary
References
References available upon request.
Timeline
Animal Services Senior Officer
Morgan County Board of Commissioners
07.2014 - Current
Cleaner
Merry Maids
11.2013 - 07.2014
Assistant Manager
Stone Mountain Park
06.2010 - 11.2013
Associate of Science - Criminal Justice
Athens Technical College
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