Brittany Rainwater
Selma,AL
Summary
Dedicated Technician with a proven track record at Preferred Eye Care, enhancing customer satisfaction through meticulous attention to detail and exceptional customer service. Skilled in multitasking and organization, adept at performing various tests and scans, and proficient in continuous learning and training initiatives. Successfully improved processes and trained new staff, showcasing both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Technician
Preferred Eye Care
Selma Al
07.2020 - Current
- Work up patients, which includes getting full medical history, list of medications, performing a list of routine procedures and dilate patients before doctor enters room.
- Scribe for doctor once patient is ready to be seen.
- Answer phones and book the appropriate appointment for the patients needs.
- Check patients in and out at front desk when needed.
- Cross trained throughout the office.
- Preform numerous test and scans on patients.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Make sure all rooms are cleaned and stocked between each patient.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Preferred Eye Care
07.2020 - Current
High School Diploma -
Penn Foster Career School