Brittany Ramgeet
West Palm Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Travel Support Specialist/ Trainer
Alliance Reservations Network
10.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Senior Travel Agent
World Travel Holdings
09.2018 - 03.2020
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Employee Data Specialist/HR Generalist
Oasis Outsourcing
07.2013 - 09.2018
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes, pay changes, direct deposit, and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Responded to employee inquiries regarding benefits and other HR topics.
- Set up orientations and initial training for new employees.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Cruise Specialist/Team Lead
Royal Caribbean International
09.2011 - 01.2014
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of cruise products, services, and facilities.
Education
Associate of Science - Human Services
Palm Beach State College
Lake Worth, FL05.2017
Skills
- Managing Employee Relations
- Maintaining Employee Records
- Customer Relationship Management
- Computer Proficiency
- Travel Planning
- Call Center Operations
Timeline
Travel Support Specialist/ Trainer
Alliance Reservations Network
10.2021 - Current
Senior Travel Agent
World Travel Holdings
09.2018 - 03.2020
Employee Data Specialist/HR Generalist
Oasis Outsourcing
07.2013 - 09.2018
Cruise Specialist/Team Lead
Royal Caribbean International
09.2011 - 01.2014
Associate of Science - Human Services
Palm Beach State College
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