Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ramirez

Tustin,CA

Summary

Proven leader in hospitality at Claim Jumper Restaurant, adept in efficient multitasking and exceptional customer service. Elevated guest experiences by mastering POS operations and cash handling, leading to a noticeable increase in sales. Mentored staff, enhancing service quality and stress tolerance, while expertly managing large event coordination and cash transactions.

Overview

7
7
years of professional experience

Work History

Head Cocktail Server

Claim Jumper Restaurant
05.2017 - 09.2024
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Enhanced guest experience by providing exceptional service and personalized cocktail recommendations.
  • Coordinated large party reservations, delivering responsive service for special events and celebrations.
  • Organized pre-shift meetings in the Saloon with other staff members.
  • Contributed to an increase in overall sales by expertly pairing appetizers with recommended cocktails for diners.
  • Mentored new team members on best practices for excellent customer service as a Head Cocktail Server role model.

Head Cash Hostess

Claim Jumper Restaurant
05.2017 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.

Education

No Degree - Early Child Development

Orange Coast College
Costa Mesa
06.2025

High School Diploma -

Tustin High School
Tustin, CA
06.2017

Skills

    Efficient multitasking

    Exceptional customer service

    POS System Operation

    Cash Handling

    Food safety knowledge

    Stress Tolerance

    Order Accuracy

    Accurate Cash Handling

Timeline

Head Cocktail Server

Claim Jumper Restaurant
05.2017 - 09.2024

Head Cash Hostess

Claim Jumper Restaurant
05.2017 - 09.2024

No Degree - Early Child Development

Orange Coast College

High School Diploma -

Tustin High School

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Brittany Ramirez