Brittany Ramsey
Bowling Green,KY
Summary
Able to provided professional customer service in a timely manner. Compassionate caregiver with hands on experience helping in daily activities, charting and vitals. Quick and accurate money counting for opening drawer and making deposit's. Have the strong, friendly, management skills to lead a team. Can multitask with anything and not make mistakes.
Overview
16
16
years of professional experience
Work History
Caregiver
Barren River Area Development District
Bowling Green , KY
2023.12 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients get in and out of beds and wheelchairs.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Daycare Teacher/Daycare Supervisor
Tender Care Early Learning Center
Bowling Green , KY
2022.12 - Current
- Developed lesson plans and activities to engage children in learning.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- As manager I was over infant -two year olds.
- Kept in contact with parents over behaviors, CCAP, changes in child day to day, etc.
- Kept milk, formula and baby food counts to let director know when more needed to be ordered.
- Tracked inventory needs. (Cleaning supplies, Art supplies, toys, etc.)
- Reported any concerns parents or employees had.
- Made sure every child and employees files were up to date.
PCA
Bowling Green Nursing & Rehabilitation Center
Bowling Green , KY
2019.05 - 2022.12
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Responded promptly to emergency situations according to established protocols.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Distributed drinking water and nourishment to residents.
- Helped residents walk with or without self-help devices.
Operator
Bowling Green Metalforming
Bowling Green , KY
2016.04 - 2018.09
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Done Quality checks on parts 3 times during shift.
- Made sure all welds on parts were good before putting in shipping bin.
- As a team leader I had to do various different things: Check quilty on parts, changed weld tips, part counts, break out line, kept up with down time, had to communicate with bosses and Maintenance when line was running poorly, etc.
Shift Leader
Dominos Pizza Inc.
Bowling Green , KY
2016.08 - 2016.12
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Made sure all prep was done before store opening.
- Put truck away
- Counts needed for truck order.
- All orders were correct before going out the door.
- Fixed customer issues when they arisen.
- Count drawers
Shift Leader
Little Caesars Pizza
Bowling Green , KY
2015.06 - 2016.04
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Counted drawers.
- Helped customers with any issues that arisen.
- Counts for truck.
- Prep before every shift.
- Answered phones.
- Ran drive through.
Customer Service Representative
Afni Call Center
Bowling Green , KY
2008.05 - 2008.07
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Warren East High School
Bowling Green, KY2007-05
Skills
- Compassionate client care
- Mobility Assistance
- Incident Reporting
- Basic Housekeeping
- Work Delegation
- Employee Training
- Decision-making capabilities
- Rules Enforcement
- Conflict Resolution
- Sales proficiency
- Scheduling expertise
- Customer Service Management
- Call Management
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
Affiliations
- Taking kids to extra curricular activities.
- Working on my circuit.
Referances
Metalforming
- Breanna Hill- Known for 1 year, Manager, 270-792-3909
- Emilee York- known for 5 years, CNA, 606-872-0262
- Nancy DeJesus- know for 1 year, Daycare Teacher, 559-907-3880
- Stephanie Logan- known for 2.5 years, LPN, 270-590-8734
- Meghan Merideth- Known for 1.5 years, Daycare teacher, 270-599-2850
Timeline
Caregiver
Barren River Area Development District
2023.12 - Current
Daycare Teacher/Daycare Supervisor
Tender Care Early Learning Center
2022.12 - Current
PCA
Bowling Green Nursing & Rehabilitation Center
2019.05 - 2022.12
Shift Leader
Dominos Pizza Inc.
2016.08 - 2016.12
Operator
Bowling Green Metalforming
2016.04 - 2018.09
Shift Leader
Little Caesars Pizza
2015.06 - 2016.04
Customer Service Representative
Afni Call Center
2008.05 - 2008.07
High School Diploma -
Warren East High School
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